Cosmo Cleaning - www.cosmocleaning.co.uk
Value For Money
Cosmo Cleaning - www.cosmocleaning.co.uk
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User Reviews
Value For Money
Do Not Use!!
Do not use this company! I paid £175 for a 1 bed/1 bathroom flat for an end of tenancy clean. The cleaners were there for 5 hours when it should have been 3, they could barely speak English so I couldn't get much out of them apart from "not finished yet", I even waited in my car for 2 hours towards the end as I was told it would be another half an hour. Complaining to the company all I get is excuse after excuse with no real reason as to why the property was left in such a state and keep offering to do a free re clean which is not required now as the landlord paid for an actual professional to finish off their dirty work. Not sure why they would offer a 72 hour guarantee re clean if they are such a professional company it should have been done properly the first time round. One of the cleaners sat in his van the majority of his time leaving just one cleaner to clean the flat. My landlord had sent me photo proof of the disgusting aftermath of the cleaners being there. I did not pay any additional costs for cleaning of walls, yet they had cleaned the walls without consent and not removed products which has now damaged the paint work, also not removing cleaning products from the oven which has also damaged it and been advised today that one of the hobs is now not working. My landlord has deducted £200 from my deposit due to this lack of work and damage. They refuse a refund, I even tried to be fair and asked for at least 50% instead of full but still refusing. They are not professional and my 3 year old niece would have done a better job!! Working for a high end business I was able to do a credit check on them, and with a result of 30% out of 100% that said enough to me! They are fraudulent and unfair and I can not advise enough to stay well clear of them! Dust was left on the window seal, skirt boards not cleaned, bathroom tiles not cleaned or radiators. Absolutely disgusting!! Their approach and the way they deal with complaints is extremely unprofessional and rude!!
We are sorry that we could not find a satisfactory way to sort out the problem. Further to your queries, we offered immediately free of charge re-clean service as they are just a few minor issues which are our responsibility to rectify. Further to your questions:
1. We are sorry that the service took longer than we quoted roughly 3 hours. One of the cleaning operatives offered to give you notice and call you 30min before completion, but you decided to wait for them to finish on the place. The cleaning service took longer than expected because of the condition of the property - a heavy burnt and greasy free standing double oven, hobs, extractor, mouldy fridge/freezer. Clearly, some animals : dogs or cats were living in the property because of smell and animal hairs/fur were all over the place stacked on skirting boards, radiators, walls, cupboards and wardrobes. 2 x cleaning operatives were working for 5 hours including professional cleaning of carpet for a total cost of £175.00 we think is reasonable.
2. Both of the cleaners appointed for the job are experienced and have been working for the company for 5-6 years, so we would not classify them as non-English speakers. One of the cleaners had two breaks for 5-10 min in one of which he sent to use photos from the property to show the state and condition of it.
3. Landlords deposit deduction of £200.00 covers - £80.00 for paint and other materials and rest is for labour - some redecoration/renovation works. You asked us for a full refund of £175.00 to cover your partial lost of deposit, we do not think it is fair. Black mould may damage wall paints and surfaces, we have not been paid or asked to do a black mould removal service, so areas that were affected were being treated by a third party.
4. Painted walls were just hoovered as much as possible because of animal hairs and fur, we did not clean them. Our initial written quotation mentioned that cleaning of painted walls is not included in service cost.
Kind regards,
Cosmo Cleaning
Value For Money
Excellent Cleaning Service
I booked Carpet plus Upholstery steam cleaning for my house. Excellent result, all stains have been totally removed. No smell and dog's hair. The Cosmo Carpet Tecnician was very competend and seems to know his job very well. I also had some free recommendation by him. Thanks again Cosmo, I will book you again soon.
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