Making a claim

After 32 years of towing a caravan without incident, finally hit a tree branch, that was hanging down and damaged the rear panel of our caravan. Initially thought the damage was minor, however our chosen repairer informed us that the complete back panel would require replacing, making it an expensive repair. The caravan club insurance was informed, and the claim form was downloaded from the insurers web site. After completing the claim form, attaching the repairers quote and photos of the damage the completed documentation was emailed to the insurers. It was a really easy process. Within a couple of days the insurer wrote to us acknowledging the claim, and informed us that one of their assessors would inspect the damage.
The assessor inspected the damage and agreed that the back panel replacement was the correct repair required. Our chosen repairer ordered the parts, and the repair was carried out on a mutually agreed date. Our chosen repairer also sent out a mobile repair team to do a temporary repair so that there was no water ingress into the caravan.
You only know how good your insurance is when you need to make a claim. The CAMC insurance is first class, highly recommended.