Leisuredays Insurance Reviews - www.leisuredays.co.uk

★★★★★
4.6 / 5
255
93% of users recommend this
  • Customer Service

  • Value For Money

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Leisuredays Insurance - www.leisuredays.co.uk
Leisuredays Insurance - www.leisuredays.co.uk

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Latest Reviews

★★★★★

“Need Insurance look no further”

Written on: 21/10/2017 by BigCass (1 review written)

Excellent customer service, giving by very knowledgeable staff. I am confident that I have achieved the best insurance cover possible. I shall have no hesitation in recommending Liesuredays to my family, friends and whoever else wants to listen… Read Full Review

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★★★★★

“very satisfied”

Written on: 18/10/2017 by Crawford360 (1 review written)

I took out insurance on my park home trusting I had made the right decision by choosing Leisuredays Insurance. I unfortunately had to make a claim from a burst water piper. All the damage to kitchen cupboards and carpets were replaced without any fuss. A query to the office regarding extra insurance cover was dealt with extreme helpfulness and politeness. Highly recommend your company and very satisfied. … Read Full Review

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★★★★★

“SIMPLE TO ARRANGE”

Written on: 15/10/2017 by SanAnn (1 review written)

We were recommended to this company by the caravan site as they had always had good experiences in dealing with them. The arrangement of obtaining cover over the internet was extremely simple and easy. The website is very user friendly and provides easy to understand explanations of the information required. Extremely handy that you can save your quote and return to it at a later time, especially when verifying information and of course, wishing to know the cost and compare to other providers… Read Full Review

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★★★★★

“Helpful staff secured my renewal”

Written on: 15/10/2017 by dnConnell85 (1 review written)

Been insured with this firm for a few years and felt this time I needed to do a review of my holiday home cover. Found the staff member I spoke to very helpful, went out of her way to double check on rebuild costs for me. This ensured I had the the right cover and also confirmed the quality of the policy so I was happy to renew with Leisuredays rather than switch to other companies who were offering me cheaper premiums but weaker policies. One company even got the whole thing wrong!… Read Full Review

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★★☆☆☆

“Caravan insurance renewal”

Written on: 27/09/2017 by Dicksos (1 review written)

After renewing caravan insurance, received confirmation via e-mail, received another two e-mails relating to household appliance insurance. Theses e-mails started off by stating -'thank you for you interest in' - I never expressed any interest in any other insurance products offered by this company other than renewing my caravan insurance!!!!… Read Full Review

Lucieleisuredays's Response to Dicksos's Review

Written on: 29/09/2017

Thanks for renewing with Leisuredays. Our adviser will have probably mentioned our Gadget and Leisure and Home Emergency products to you and we're sorry they've misunderstood your interest in these policies and sent you more information.

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★★★★★

“Dissatisfactory telephone call”

Written on: 27/09/2017 by yeldnah (1 review written)

I rang this morning to renew my static holiday caravan insurance,which I have had with you three years (no claims). When it came for me to pay in full with my debit card the gentleman said "hold on I'll have to look into this" and left me hanging for two renditions of your phone music. I ended the call as there seemed no-one there but mistakenly thought I would have a phone call back. No such luck. If I do not receive a call back I will have no alternative but to insure with another company as… Read Full Review

Lucieleisuredays's Response to yeldnah's Review

Written on: 29/09/2017

We're sorry nobody has called you back, but without your contact information we're unable to understand what's happened and to make sure someone calls you. We can't identify you from the user name here so If you could please contact us we should be able to resolve this for you.
Thanks
Liz at Leisuredays

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★★★★★

“Annual Caravan Insurance Renewal”

Written on: 27/09/2017 by Bishop406 (1 review written)

Once again the renewal letter was sent with more than adequate advance notification allowing time to compare policies, although I didn`t feel the need to as the price was acceptable with minimum increase in cost of policy. On talking to a leisuredays advisor, I found them to be extremely curteous, helpful, knowledgeable and efficient regarding the policy . Therefore I had no hesitation and again I have succeeded in renewing my policy with ease and confidence due to professional way that it was… Read Full Review

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★★★★★

“My experience with Leisuredays”

Written on: 12/09/2017 by Ralstonuo372 (1 review written)

I have found that the policy documents are clear and easily understood.On every occasion that I have had to phone the Head Office i have got through very easily and found the Advisor to be knowledgable, courteous and friendly and my query to be dealt with very quickly… Read Full Review

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★☆☆☆☆

“Insurance refused for a brand new holiday chalet.”

Written on: 11/09/2017

I have been with this company for several years as they insured my Motorhomes. I was always very satisfied with their service, in fact it was excellent. However we have now had a brand new holiday chalet built on a campsite that has planning permission and is registered with the County Council and The National Parks. I was refused insurance cover by Caravan Guard as they couldn't find the camp site registration and the chalet has been built by an independant joiner. They only insure branded… Read Full Review

Lucieleisuredays's Comment

Written on: 12/09/2017

Hi
Leisuredays are able to insure chalets that don't have a brand name on a council registered site.
It's difficult to look into this without your specific details. If you could please contact us again and we'll look into this further.
Liz at Leisuredays

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★★★★★

“Thank You”

Written on: 08/09/2017 by McPhersonrl320 (1 review written)

Very prompt and helpful service… Read Full Review

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★★★★★

“excellent all round service”

Written on: 26/08/2017 by TerryGibbs (1 review written)

adviser was knowledgeable and provided first class assistance and as we were a first time lodge buyer this was very helpful… Read Full Review

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★☆☆☆☆

“Charge for sending email ”

Written on: 04/08/2017 by Hollowaybc13 (1 review written)

We received no confirmation of our insurance policy. When we asked for them to send it we were told there would be a £15 charge - for resending an email!… Read Full Review

Lucieleisuredays's Comment

Written on: 04/08/2017

Sorry you've rated us one star for service. We're unable to look into your records without your customer details so if you could please contact us then we'll look into this for you.
We don’t usually charge for policy documents if they've never been received. We hope to clarify this if you could get in touch.

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★★★★★

“Very happy with price and service you provided thank you. ”

Written on: 13/07/2017 by Fanning1992 (1 review written)

Very happy with price and service you provided thank you. … Read Full Review

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★★★★★

“Quality Insurance Product”

Written on: 26/06/2017

Contacted Leisuredays/Caravan Guard today to arrange insurance for my static caravan. The staff were extremely friendly and helpful. They had good product knowledge and the insurance suited my needs. They did not put me under any pressure to take out the policy there and then, and I did visit an online comparison site before taking up their quotation. Many thanks to the staff at Leisuredays… Read Full Review

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★★★★★

“Fantastic professional service.”

Written on: 13/06/2017 by mqCorcoran1965 (1 review written)

Phoned to renew my static caravan insurance and the person I spoke to was brilliant. Really good competitive price. I would definitely recommend leisure days insurance to friends and family… Read Full Review

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★★★★★

“Excellent Company”

Written on: 30/05/2017 by Lunnny70 (1 review written)

I have been using Leisuredays for around 7-8 years now and have to say they are amazing. Staff are all really friendly and helpful and go out of their way for you. Prices are reasonable and you are always informed if they think they can save you money on your premium. Would highly recommend… Read Full Review

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★☆☆☆☆

“Unsatisfactory customer service”

Written on: 20/05/2017 by aquariusg5 (1 review written)

We made a claim on 03/04/2017 regarding a flooded caravan and as yet have had no information on when you are going to sort our caravan out so that we can use it again ! ! ! It is now nearly June so we have lost 2 months of this year. Despite our e-mail of 18/04/2017 expressing concern and your reply that you will be in touch in a couple of days, guess what...deafening silence ! When I renewed my policy on 16/05/2017 and spoke to a lady who was a bit shy about giving me her name,I again… Read Full Review

Lucieleisuredays's Response to aquariusg5's Review

Written on: 26/05/2017

We're sorry you're not happy with our service. We're unable to identify you from the details provided. So we can look into this for you could you please contact us via our website or contact centre.
Liz at Leisuredays

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Lucieleisuredays's Response to aquariusg5's Review

Written on: 26/05/2017

We’ve found your policy information and we’re sorry for the delay in dealing with your claim.
We’ve spoken to the loss adjustor and they’ll be in contact today (26.5.17) so your claim can proceed now that they have all the information.
Our advisers and claims liaison team do always answer calls with their name in case you need to get back in touch. Emma dealt with your call, so if you need any more information please don't hesitate to contact us.

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★★★★★

“value”

Written on: 17/05/2017 by Zimmerman262 (1 review written)

good service when needed ,you can talk too expert staff you can get more than one quote ,and also get the up to date value of your van .A good all round service and you can get a park discout… Read Full Review

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★★★★☆

“I have found Leisuredays to be most competitive and...”

Written on: 17/05/2017 by Morris355 (1 review written)

I have found Leisuredays to be most competitive and have recommended them to my family… Read Full Review

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★★★★★

“Value for the money”

Written on: 15/05/2017 by Elsiemary (1 review written)

Good cover for my caravan,value for the money, no hassle when making a claim, would definitely recommend to my friends… Read Full Review

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