E&L Caravan Insurance www.eandl.co.uk Review

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E&L Caravan Insurance www.eandl.co.uk
★☆☆☆☆
0.8
From 48 reviews
2.0% of users recommend this

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Helpihaveillegalcharactersinmyname's review of E&L Caravan Insurance www.eandl.co.uk

“We had our caravan stolen last December. It was stored...”

★☆☆☆☆

written by Helpihaveillegalcharactersinmyname on 31/05/2014

We had our caravan stolen last December. It was stored on a friends secure woodland site and behind steel gates. The gates and our locks were all broken and the van towed away and seen on CCTV.
Insurers say we didn't inform them of where we stored the van and therefore won't pay out! They sent their loss adjuster who lied about the set up and said there was more then one entry/exit......not true! Just one entry/exit but the idiot adjuster couldn't see this!

Still fighting our claim 6 months later but have now told the insurers to escalate it to their claims manager and if we don't get any satisfaction from him then it's going to the ombudsman. I am sick and tired of dealing with illiterate idiots who can't understand Queens English and can't write it either!

I've jumped through all the required hoops now in order to progress our claim to the ombudsman and we've made it clear to E&L that is what will happen next.

I will pursue this to the bitter end, they need stopping in their tracks!

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Helpihaveillegalcharactersinmyname's Response to Helpihaveillegalcharactersinmyname's Review

Written on: 07/07/2014

Finally our claim was met without having to take it further so if you find yourself in the same position as we were...........don't give up because that's what they are hoping you'll do.

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Zafira15's Response to Helpihaveillegalcharactersinmyname's Review

Written on: 15/07/2016

Same with me! Our caravan was stolen a few weeks ago, took out a claim but was told I must produce receipts for contents which I no longer have. They sent out a loss accessor to the farm where it was kept, he stated their are two entrance / exits,wrong! just one! They won't pay out cause it's a working farm! Wrong, it hasn't been a working farm for about 12 years. They state that they weren't aware that it was kept at a farm and they wouldn't insure it their cause their insurance doesn't cover farm fields. The loss accessor says that it hasn't any fencing or gates! The one gate was removed when the caravan was stolen,the other had the chain cut, their is fencing around it,how can the loss accessor is these things when he is supposed to be the best at his job,as they told me? Our hitch lock and wheel clamp was removed but they want proof! How can I prove this when its gone? They have told me to put this down to experience and when I get another caravan, make sure they are aware of where it is kept! They must be having a joke, I can't afford another caravan and I wouldn't use them again if it was the last insurance in the world!! They haven't heard the last of this one cause I'm not going to give up! I have paid out for the insurance all these years and they are quick to take my money.

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Helpihaveillegalcharactersinmyname's reply to Zafira15's Comment

Written on: 20/07/2016

Please don't give in.....this is what they want you to do. Answer every single thing that they throw at you. It could take a while because they will try to grind you down but be persistent and supply photo's wherever possible.
Keep every single correspondence with them as proof and when finally you have answered all of their questions and they are still giving you the knock back, tell them that you want your claim escalating to the claims manager and if you don't get any joy there you will be taking it to the insurance ombudsman.

I finally "got them" when they told me that I had supplied our home address as the address where the van was being stored! I asked them to supply proof of this and all they could supply was our home address being given as the address where the card holder lived! Nowhere at all did it say the caravan was stored there.

You have to be persistent and play them at their own game because they will string it out for as long as possible. This company really don't care about their clients and they employ muppets who are paid to be as belligerent as possible.

Good luck and I look forward to hearing about your successful claim.

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Helpihaveillegalcharactersinmyname's reply to Zafira15's Comment

Written on: 20/07/2016

Please don't give in.....this is what they want you to do. Answer every single thing that they throw at you. It could take a while because they will try to grind you down but be persistent and supply photo's wherever possible.
Keep every single correspondence with them as proof and when finally you have answered all of their questions and they are still giving you the knock back, tell them that you want your claim escalating to the claims manager and if you don't get any joy there you will be taking it to the insurance ombudsman.

I finally "got them" when they told me that I had supplied our home address as the address where the van was being stored! I asked them to supply proof of this and all they could supply was our home address being given as the address where the card holder lived! Nowhere at all did it say the caravan was stored there.

You have to be persistent and play them at their own game because they will string it out for as long as possible. This company really don't care about their clients and they employ muppets who are paid to be as belligerent as possible.

Good luck and I look forward to hearing about your successful claim.

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