Disappointed

Stewart Longton Caravans - www.stewartlongton.co.uk
★★★★☆
3.6
67.0% of users recommend this
  • Value For Money

johnbwfc1's review of Stewart Longton Caravans - www.stewartlongton.co.uk

“Disappointed”

★☆☆☆☆

written by johnbwfc1 on 02/05/2016

Purchased a Swift Challenger Sport from this dealer, happy with the van and it was a good price. I was initially offered £6,500 for my van (book value) but this was reduced to £6,000 on inspection because of some damp issues which they made an issue of. The salesman (Daryl) said my van would be advertised for £9,000 but they would take £8,000 for it (internet price). I accepted the £6,000 and paid my deposit. I went back to the dealer's a week later and my van was being advertised for nearly £10k with an internet price of nearly £9k, a thousand pounds more than I originally had been told!!!! When I questioned this I was given a load of old bull about profit margins, VAT, cost of damp repairs etc...... I forgot to add that my van was described on the website as being in fantastic condition and has since been sold. The dealer also told me that to keep the warranty the van had to be serviced by a Swift dealer, Swift have confirmed in an email that this is not the case. As long as the service centre/engineer is NCC registered Swift will accept the service has been carried out to there standards. When I picked up my new van I told the salesman that I didn't like being lied to and that I would never use Stewart Longtons again for anything, but they were not bothered. I even refused to accept the free hitch cover because I don't want to advertise for them.

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