Room for improvement

Solus www.solusarc.co.uk
★★★★★
4.6
91.0% of users recommend this
  • Value For Money

Omario33's review of Solus www.solusarc.co.uk

“Room for improvement ”

★★☆☆☆

written by Omario33 on 08/09/2021

Car had to be returned after repair as still could see a dent. No problems accepting it back. 2nd repair finally lovely job.
Had to wait on 2 occasions for a couple of hours after the allocated time frame for delivery of courtesy vehicle & my car pick up. 2nd courtesy car had engine diagnostics light come up & needed oil!!!!!!!!!
Staff at Solus Basingstoke were very helpful on the phone & kep’t me constantly updated.
Overall couldn’t say it was hassle free & would look elsewhere for a better experience!!!!!

Solusarc's Comment

Written on: 09/09/2021

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry to read that your car had to come back to us for damage not repaired. I have passed your comments onto the team to learn and prevent this from happening again.

Many thanks
Cathy
Solus Customer Care

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