AutoRestore www.autorestore.co.uk

If you have anything larger than a pin head mark on your vehicle I would advise that you do not let Auto Restore near it. I now understand why Hastings Direct offer so cheap car insurance. It is 18 months since Auto Restore started work on my car and I am still not satisfied. I have taken countless days off work which seems to go against the promise of being able to fix your car on the drive as it’s convenient to you. The engineers that come to undertake the work are rude - swearing seems to be a pre requisite to work for this company. The customer service department are extremely unhelpful and when you say you are not satisfied with the work they take you to court for the excess - which is what they did to me. So 18 months later my car is still not as it was and there is paint in my drive as well as in the footpath outside my property.

I thought working for part of this company that the work would be good.but after being bodged 1st time and getting them back out for second appointment and it ended up worst this time . Terrible service from them they wanna do it 3rd time!!! Off to the dealer we go and the bill is coming your way. How wrong you have got it. For chips/scratch gutted!!!

I got quotes from several companies for fixing a large dent in my car. Not only were autorestore significantly cheaper than the others, they were the only ones able to complete the work in one day.

Communication was friendly and efficient throughout the process and the work was completed to a high standard.

A COMPLETE AND UTTER WASTE OF TIME!!!!!!!!!!!!

DO NOT USE THIS SERVICE!!!!!!!!

I don't often write reviews, but this was pretty rubbish so feel like I should warn people. Had organised a day off work to be available for the body work repairs.

They cancelled the appointment 30mins before the engineer was supposed to turn up.

Told me they would call back within 2 hours to see if there was anyone else available to do the job. Never called back.

I then called them to find out what was going on to be told that they didn't have a booking for me and there must be an error in the system, I then told them they called me about 2 hours ago. After another a hour found out no one would be turning up.

AUTO RESTORE WILL NOT REPAIR A DENT ON A HYBRED CAR FOR HEALTH AND SAFETY REASONS....... IN CASE THE BODY WORK PERSON GETS A ELECTRIC SHOCK FROM THE CAR TELL ME HOW THAT WORKS.

Just had my Kia Ceed repared, scratches on the bumper and side panel,Damage to the wheel arch too,happy with the work, looks like brand new. Very pleasant guy, Would highly recommend 10 out of 10

In theory this company seemed a great idea, repairs done on your own drive without having to take your vehicle into a body shop. I sent some photos of the damage in and was very impressed by how quickly I received a quote for the work so I immediately made a booking, I was a bit disappointed with the three week wait but still happy to give the company a go. Unfortunately my booking was cancelled on the morning the technician was due to arrive! I was told it was because the technicians own vehicle had broken down. Well these things do happen so I booked in again, even through it would be another three week wait, apparently I couldnt be fitted in earlier, despite having been let down at such short notice. Unfortunately my second visit was also cancelled, the day before the technician was due to arrive as apparently he was now unavailable. Autorestore offered to book me in for a third time but not until another 2 weeks. Obviously I declined. Terrible service, avoid this company.

He did a fantastic job on repairing my wife's car door there was a dent and a 1 ft scratch damaged by mr / Mrs nobody on asda car park with a trolley Asda Accrington on Saturday 2nd June but Asda will not put cctv Cameras or will not show customer any evidence of damage to vehicles. your repair on my wife car was first class you would never know that the door was damaged.Thank you again for your first class service.

Please reward him for is services to your company,he is an assist to your company.

Kind regards 

If they encourage you to use their mobile repair service be aware they'll charge you £150 for sending someone out. They'll do this regardless of the value of the works you're having done even if you've provided photos showing work of a low value. They don't make you aware of the cost of their mobile repair service up front, and they hide their charges by only providing a total cost on their invoices and not a cost breakdown. In other words they are not transparent with their pricing and value for money for customers is clearly not at the heart of their business. If you're in the position where other parties are involved, ie an insurance company or leasing company, and you try to challenge them they'll fob you off by telling you it's the other party's fault Autorestore have charged you so much as if flexibility to do the right thing doesn't exist because your money has been spent at the instruction of a third party. Avoid like the plague unless you have money to burn.

Had a non-fault claim through 1 central insurance over a year ago. This company keeps chasing me for access of £450 despite 1st central informing them that its a non-fault. got a call today from a very ill mannered person withholding their number treatening legal and CCJ despite knowing they should not be contacting me and telling them i am ill.

1st Central are on it but now I am taking it further for harassment and lack of duty of care.

STAY WELL AWAY