written by 14Hickey on 11/01/2024
They still didn't returned our deposit money back after 45 days. Even after calling them they say, we will give you your deposit back the next day. I am still waiting. Now they dont reply anymore to us. Dont rent with Cons: They still didn't returned our deposit money back after 45 days. Even after calling them they say, we will give you your deposit back the next day. I am still waiting. Now they dont reply anymore to us. Dont rent
written by iknowwhatyoudid on 04/10/2023
HIDDEN CHARGES - Unreliable and Untrustworthy If you want extra stress then use this garbage company. We booked a car via this broker with Green Motion. When I got to Green Motion I was told that I needed to have a physical mastercard credit card (not debit) card to book for the price I HAD ALREADY PAID IN ADVANCE FOR ON THE SITE, in case of excess damage. Because I didn't have a visa or mastercard credit card (only AMEX) they would not allow me to take the car at the price I HAD ALREADY PAID FOR. Green Motion then told me that they COULD accept my VISA DEBIT card however I had to use a "PREMIUM PACKAGE" to book the car with my debit card. This meant that instead of hiring the car for £43 WHICH I HAD ALREADY PAID IN ADVANCE - I was quoted £175 I was basically quoted four times the price for the privilege of using my debit card. I then asked if I could come back with my mastercard credit card which I didn't have with me and they told me that this was not possible as someone else may require the vehicle - Even though I had already booked it and paid for it for the next 3 days? I reached out to support multiple times and they told me that at the bottom of the terms and conditions there is a small bullet point which says the car rental company may require a mastercard or visa credit card and no refunds are given if you are refused car rental. So in summary, thanks for shafting me Stressfreecarrental and Green Motion and hiding this important bullet point at the bottom of your T&Cs which we all have time to ready in your long winded email and website. Funny how this is not mentioned at the time of booking - You only quote the price? Which is a bucket of BULL, because its not the price that you get unless you bring the right cards which I assume maybe 60% of the time and the rest of your customers then have no option but to be extorted at four times your quoted price. Dodgy company, clearly only out to make a quick buck and don't give a damn about customer service or experience. Last time I will use your rubbish service.
written by JoslynRoche83 on 12/09/2023
'stressfreecarrental' are quite the opposite. they sold us an insurance policy that was not valid and refused to reimburse us. i have bever experienced such appalling customer service. DO NOT USE
written by Meganejustines on 01/09/2023
We booked a car, gave all our details, told we are good to go - of course took payment. arrived at destination with the rental, told us need a EU/UK license! We ask about a refund and we are told to contact stressfree and not to worry, we will get refunded. Guess what.. not only were we told “this was mentioned in your confirmation email” without any effort to solve for the situation but on top of that..no refund would be issued! Very poor and outrageous way on doing business. Stay away
written by gxGalbraith458 on 23/10/2020
I didnt have a credit card to collect the car with. Customer service helped me to find a rental that didn't require one. Will use again,
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