written by davielyons01 on 25/07/2019
I was staying in the Hotel Sur Menorca in July and decided to hire a small car for 1 day to visit another part of the island. I spoke to the Jet 2 rep who was based at our hotel and she advised they can now arrange this and I asked for a quote, which was reasonable ( around 60 euros for the day which included for insurance) this was for a small fiat panda. I agreed to go ahead and felt it would be a safer bet as I was actually speaking to an English speaking human being who was based at my hotel. Due to Unknown and unadvised charges I would have had to pay in advance I decided to cancel the booking the day before picking up the car, the upfront charges amounted to over 1250 euros and I was not advised about these at time of booking, was only made aware when the email confirmation finally came through. I spoke to my Jet 2 rep at the hotel who had carried out my booking and cancelled with her, no mention at this stage of any charges a full cancellation and refund would be granted so all was well I thought.
The next day I see that my credit card has been charged the 60 euros although I have cancelled and received an email confirming my cancellation. After numerous emails, phoned calls and discussions i am not getting my money back so I have paid 60 euros for nothing and cancelled the day before collecting my car and was advised I would pay nothing.
DO NOT HIRE A CAR FROM THEM.
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