The worst company ever

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Pearson447's review of Lucky Rentals - www.luckyrentals.co.nz

“The worst company ever ”

★☆☆☆☆

written by Pearson447 on 02/02/2023

from all sides, this company is the worst !
Fly away !
First : the customer relationships :
Someone called us the day of our drop off in order to be sure that we will give back the van before 4 pm and didn't mentionned at all the free lift to the airport. Once we arrived at 3.15 pm the free lift was over and we had to pay a 25dols lift with a taxi with all our lugages...

The van was a WRECK ! very old, very dirty and the gas wasn't full... we just realized that like 10 kms away from our departure point.

The wheel was going everytime on the left during our 3000 km trip (steering problem)

The brakes squealed at all time (very freaky !) even with the low motor

The curtains didn't all tie (nice to slip with daylight...)

We will never again want to deal with this company ! And we weren't alone indeed the others people who were giving back their van too had many problems...

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