AutoOne - www.autoone.it

I booked two cars online months in advance, under two different names. When I arrived at the rental desk—after struggling to find it, since they had changed location without any notice—I was told that only one booking existed, even though I had confirmation and was charged for both. They blamed the missing booking on an online broker error and said they couldn’t do anything. I still haven’t received a refund.

They offered me another car for nearly three times the original price, which I had to refuse. On top of that, they took advantage of the stressful situation and added an extra insurance I didn’t request, charging me €185. To make things worse, they expect customers to walk nearly 1 km to reach the cars. Very poor experience overall.

⚠️ AVOID AT ALL COSTS! UNLESS YOU TAKE OUT OVERPRICED INSURANCE THEY WILL INVENT DAMAGES AFTER DROP-OFF (£325 for a door lock) AND TAKE CASH DIRECT FROM YOUR DEPOSIT AND NOT EVEN REPLY TO COMPLAINTS. YOU HAVE BEEN WARNED⚠️