SimplyCarMats.co.uk - www.simplycarmats.co.uk

Item significantly not as described (different colour). Late responses to enquiries and initial refusal to accept any responsibility for any website misprepresentation. However, pushing my case further was well worthwhile: customer service stepped up and listened. Internal investigation into colours on website vs colours in person showed significant differences, so I was offered samples and the choice of a new set of mats. Mats duly arrived and are prfect. So not a great start, but a really impressive pickup of my issue after that. Thank you

Never received mats, they said the courier provided photo evidence that they were left in my front garden?

Unfortunately someone must of got there hands om them before me.

I emailed simply car mats but they just ignored me.

Be careful if you buy from them.

Bad company no phone number only email just no replys no refunds nothing

Ordered a set of mats for my wifes 3 year old Ford Fiesta and a set for my brand new Fiat Doblo van. The fiesta set arrived within estimated time frame and we were very happy with the qualityand clipped in perfectly. Unfortunately the set for my van took twice as long to arrive, after enquiring via e-mail as to when i could expect them, i hadhad a reply to say the would chase them up and advise by e-mail. No advisory e-mail but mats arrived a few days later. The mats looked to be the same quality but alas the locating pins on the floor of the van are smaller then the ones in the mat And unlike the fiesta mats there was no cap covering the hole where it should clip on which gives the appearance that the mats are unfinished. I sent an e-mail outlining my concerns requesting some feedback which after 2 weeks i have not recieved.Wish i had looked at customer reviews before ordering, will not make the same mistake again.

Simply "AWFUL" aftersales service from Simplcarmats- AVOID AVOID AVOID

I ordered mats from Simplycarmats for my Volvo V70, I received them but the edge trim is the wrong colour ! mats a anthracite and should have had grey edge trim, BUT the edging is SILVER - NOT grey ! the interior of my car is grey and this silver edge trim just does NOT match ! I emailed them immediately and they have an extremely poor - NO pathetic customer aftersales / service, they deny that my edging is silver saying they dont do silver, and their grey is a "very light" grey !! well, I can tell you it is definitely SILVER ! I was asked to forward photographs, which I did, immediately, nut NO reply, I sent yet another email and still they are NOT prepared to deal with this, also, the two holes that are in the mats that are "supposed" to fit into the carpet mat studs on the floor, well the two holes are about 1cm - 7.5cm too far apart ! the I have to sort of squeeze the mat together to get the two holes lined up to yhr studs, this also gives the nats a bit of a "crunched up" look.

So, take my advice, and go anywhere else for your mats - Do NOT buy from Simplycarmats !!! ////

The mats supplied did not fit well, leaving gaps at several points where the floor insulation was visible. They refused to take the mats back claiming they were "bespoke" because I had ordered "black" from the standard options provided thus avoiding their obligations under the "distance selling" rules.

I took legal advice and was told that their goods did not meet the legal specification for "bespoke". I traced them throught their VAT number to the owner and I asked him to reconsider his posion - he did not. I sued them in the small claims court and promptly received repayment of my costs and legal expenses.

Since they do not provide a physical address on their website contrary to the legal requirements of the Consumer Sales Act I have asked Trading Standards to take action.

I will leave you to judge for yourself a company that makes communication difficult and knowingly does not comply with the Consumer Regulations designed to protect the public.

Ordered mats 17 days ago to day and followed up with emails which they have refused to answer or acknowledge. No contact telephone details or address on the website so that should have alerted me. Appalling service...my advice-don't use them. I'm still waiting for my order

Ordered a set of personalised mats for my wife's new car for Christmas. Was GUARANTEED, in 2 separate emails, delivery in time for Christmas. Due to non-delivery, was forced to buy a Volvo set from the dealer on Christmas Eve at additional cost. Contacted simply car mats via email to cancel and get a refund, but emails kept being returned. Mats eventually arrived 4 days after Christmas, with a posted date on the box of 27th December!. They won't respond to emails, even through their website, and the telephone number I eventually found is answering as 'not recognised'.

I put in a claim through PayPal, which has been denied, on the grounds that the mats were not undelivered, nor delivered as undescribed.

Completely and utterly outrageous, they sell you a product, it doesn't fit your car by a very long way, you then have to contact them to arrange a refund or a replacement and they try everything possible to not help you in the slightest way, totally unhelpful, unprofessional, can't accept that they are in the wrong, that their website is extremely poorly designed and is probably the reason there are so many mistakes made. They refuse to refund you which can not be legal. Smug attitude when dealing with genuine complaints, customer is always wrong. Avoid this company at all costs.

Ordered some car mats for a 2015 E class SALOON, what I received were for an estate clearly noted on their delivery label

When I brought it to their attention that these are the wrong mats and they do not fit on the studs in the vehicle and also the drivers interferes with the throttle and doesn't lay flat their answer is

have you tried them in the car?

What is the registration of the vehicle, this was put in at the order process so don't trust it as their system clearly doesn't work

asked them to telephone me, no phone call and no phone number published anywhere I wonder why?

Also then require me to send them pictures of the items they've manufactured incorrectly which I have done including pictures of it in the car work doesn't fit on the start and interferes with the throttle assembly very safe

Poor service avoid this company all costs