DO NOT BUY

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CarShop, Northampton
★★★☆☆
3.2
From 519 reviews
65.0% of users recommend this

  • Customer service

  • Value For Money

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Riti's review of CarShop, Northampton

“DO NOT BUY ”

★☆☆☆☆

written by Riti on 28/01/2015

Brought an astra £7000 2013 with RAC warranty paid £500 for this 2yr plan. Was told that everything covered. I have done 17k miles after 1 1/2 yrs driven 25yrs never had clutch issue. Well last week it broke down garage checked clutch worn no friction at all , this falls under wear and tear so they refused claim. It was so worn that likely to to have caused by previous owner not me I never ride clutch pedal always place my foot down! I am now out if pocket a lot money not happy as car only done 34k. RAC warranty not worth the printed paper .. Don't believe the finance salesman it's not true they pay out all claims !!!! Beware rubbish after sales support don't want to know you after they take your money !!!

  • Northampton

    Town/City

  • Customer service

  • Value For Money

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Carshop Northampton's Response to Riti's Review

Written on: 13/02/2015

Hi,

Thank you for taking the time to feed back to us about your recent experience. We are extremely sorry to hear that you you have been left dissatisfied by the warranty product you purchased from us along with the vehicle. We firmly believe that this product offers excellent value for money, it has been of great use to a number of customers.

Should you wish to review this with us further we would be pleased to look into the matter, please contact us.

Regards

CarShop Northampton

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Alex43's Response to Riti's Review

Written on: 09/05/2015

Sounds all too familiar to me, bought a 3 year Audi from this dealership and it had electrical problems. Got permission to get it seen to under warranty and was then told garage had to be VAT registered and charge maximum £45 an hour labour!! Places like that don't really exist unless you like back streets so I ended up paying half of costs myself. The Car Shop also had forgotten my years inclusive MOT and just rustled a certificate up, no way they had done the test as there was 1 blown bulb and two bulbs actually missing from rear light clusters, really wish I had reported them as the issues could have been dangerous ones for all they knew. I would never buy from them again.

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Stephenwelham's Response to Riti's Review

Written on: 25/03/2015

Riti - we're sorry to hear that you are not satisfied with the warranty you purchased. Unfortunately a clutch is an item on the car that is subject to wear and tear in the same way that brakes and tyres are. Our RAC Approved Warranty offers a similar level of cover for mechanical issues as most warranties but as with most warranties does not cover wear and tear items. All CarShop vehicles are prepared to a high standard but have obviously been subject to use from their previous owners and therefore we always encourage customers to budget for the continued running costs of their vehicles to cover any repairs required due to wear and tear.

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