WMS Group Ltd Reviews - www.wmsgroup.co.uk

Oxford House, Oxford Road,, Thame,, Oxfordshire,, OX9 2AH,
★★★☆☆
3.5 / 5
126
63% of users recommend this
  • Value For Money

Description (provided by business)

The WMS Group are a leading business-to-business automotive warranty provider, supplying extended warranties to over 3,500 dealerships nationwide. Before posting a review, please ensure that comments are accurate and qualified. All reviews will be monitored and we reserve the right to take legal action against any slanderous or false comments. In the rare event that you are unsatisfied with our claims decision, please telephone our engineers in the first instance.
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WMS Group Ltd - www.wmsgroup.co.uk
WMS Group Ltd - www.wmsgroup.co.uk

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Latest Reviews

★★★★★

“Good service and quality aftercare”

Written on: 15/10/2017

Having a problem with my car it was taken into the garage and part was replaced and the car was back on the road within one day. Fantastic service by the garage and so happy that all costs were covered by the warranty… Read Full Review

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★★★★★

“always very helpful”

Written on: 11/10/2017 by tamworthroadcars (1 review written)

I am a used car retailer and have used WMS for over 5 years. I have always found them helpful and even when a claim has fallen outside of the warranty terms, They have been willing to make a sizeable contribution to the repair, taking the stress out of the job and keeping the customer happy. I would, and have, recommended them to other motor traders… Read Full Review

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★★★★★

“Greta service ”

Written on: 08/10/2017 by PranavLong257 (1 review written)

I have used WMS for over 10 years. I have always found them to be very good and helpful… Read Full Review

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★★★★★

“First class service from company and renewal staff.”

Written on: 06/10/2017 by KayleighHuffman (1 review written)

My car has been warranted by WMS group for two years now and have claimed twice , they always pay out under there guarantee prviding the car is regually serviced and i always find the staff extremely helpful and courtious. Would not hesitate to recommending them to family and friends… Read Full Review

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★★★★★

“Perfect customer service!!”

Written on: 05/10/2017 by Aidan247 (1 review written)

Fantastic service. Super easy to renew my warranty and extremely helpful. Full of advice and information. 5 star service. Was a pleasure doing business… Read Full Review

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★★★★★

“WE WOULD RECOMMEND WMS”

Written on: 04/10/2017 by Mopeddealer (1 review written)

“As one of the UK’s biggest 125cc moped dealerships we chose WMS as an extended warranty company for their affordable yet exemplary products that we are able to provide customers with when their manufacturer’s warranty has expired. Over the years this relationship has grown and we process a considerable amount every month. We would definitely recommend them! “ … Read Full Review

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★★★★☆

“Seems like a good price,,,,”

Written on: 04/10/2017 by Maldonadoqh212 (1 review written)

Whilst it looks like it is excellent value for money I have not had to claim yet, so if I do hopefully they will be as good as the service in setting this one up… Read Full Review

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★★★★★

“Great Service”

Written on: 03/10/2017 by TLambert1766 (1 review written)

Have been using WMS warranties for years - Very fair and excellent customer services… Read Full Review

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★★★★★

“I called wms to renew my warranty the person I dealt...”

Written on: 03/10/2017

I called wms to renew my warranty the person I dealt with was excellent explained everything to me first class will definitely use again .the service was great… Read Full Review

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★★★★★

“A very speedy response and payment, which I was not...”

Written on: 02/10/2017 by symmons (1 review written)

A very speedy response and payment, which I was not expecting… Read Full Review

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★★★★★

“Worth using”

Written on: 30/09/2017 by Jasmine209 (1 review written)

Quick, efficient easy… Read Full Review

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★☆☆☆☆

“Have car 3 weeks, get stuck with a big bill.”

Written on: 27/09/2017 by MrNBryson (1 review written)

I am really sorry I cannot get the dealers I bought this car from to do more because whilst this warranty covers the starter motor it will not cover the suspension. So Now I am going to be shafted for a bill of over £800.00 to repair the badly worn and damaged front suspension on this car while the warranty get off with a tiny £250.00 bill. Abd I have only had the car 3 weeks. Totally unimpressed… Read Full Review

By Wmsgroup

Written on: 28/09/2017

Dear Mr. Bryson,

We are sorry to hear that you are not satisfied with your experience.

You were provided with the 3 Star agreement by the dealership when you purchased the vehicle. This is a basic level of cover designed for the older and higher mileage model.

The starter motor is a listed item and the claim for this has been duly agreed at our liability of £250. The coil springs are the only listed parts under the suspension section, so unfortunately any other failures regarding the suspension would fall outside of our liability.

You purchased a used vehicle which included one of our used vehicle products. As we are sure you can appreciate, this is not equivalent to the manufacturer's original cover and therefore does not protect against every eventuality.

We hope that this clarifies the situation but please do not hesitate to contact us should you require any further assistance.

Kind regards,
The WMS Group

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★★★★★

“Brilliant service”

Written on: 27/09/2017 by laurenlogan82 (1 review written)

We recently needed a repair on our car and was so impressed with how quick and easy the whole process was of getting the car fixed and our claim sent to us immediately! Very happy customer indeed… Read Full Review

By Wmsgroup

Written on: 28/09/2017

Thank you very much for your review. We are really pleased to hear that the process was smooth and efficient!

Kind regards,
The WMS Group

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★★★★★

“Excellent customer service ”

Written on: 26/09/2017 by 253Riley (1 review written)

Very helpful and easy to understand warranty explained in detail discount for paying annual… Read Full Review

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★★★★★

“Thoroughly recommend the local garage that repaired my...”

Written on: 25/09/2017 by benandlinny (1 review written)

Thoroughly recommend the local garage that repaired my vehicle, they were very helpful and professional. I have since been back in touch with the garage to make sure that they have been paid yourselves which they have very quickly by all accounts. I would definately recommend yourselves as a good warranty company to friends and family… Read Full Review

By Wmsgroup

Written on: 28/09/2017

Thank you very much for your review. We are pleased to hear that your vehicle was repaired so promptly and the claims process was effortless for you!

Kind regards,
The WMS Group

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★★★★★

“Very Professional”

Written on: 22/09/2017

Reported a problem to WMS on a Saturday and received advice on how to proceed. The garage carried out the work on the Monday and the whole service ,repair and payments was completed in 3 days. Very professional, quick and easy resolution for my repairs. Thank you WMS… Read Full Review

By Wmsgroup

Written on: 22/09/2017

Thank you for your review. We are delighted to hear that you received such a good service from us and look forward to assisting you in the future.
Kind regards,
The WMS Group

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★★★★★

“peace of mind”

Written on: 21/09/2017 by dash3658 (1 review written)

bought six month policy when I bought the car so decided to renew now for a full year its good to know that you have a back up especially with the miles that I drive the renewal was straight forward even do a six month payment option which I didn't use not had cause to use it yet and hope that I don't need to… Read Full Review

By Wmsgroup

Written on: 22/09/2017

Thank you for your review. We are delighted to hear that you received such a good service from us and look forward to assisting you in the future.
Kind regards,
The WMS Group

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★★★★★

“fantastic and hassle free”

Written on: 21/09/2017

Took my car for its service and mot and it was picked up on the health check that it required a new condenser unit. All booked back in with the dealership within 48 hours and all repaired without any hassle. I would recommend this to family and friends as this was a large bill taken car of… Read Full Review

By Wmsgroup

Written on: 21/09/2017

Thank you for your review. We are pleased to hear that you received such a great service from us and look forward to helping you in the future.
Kind regards,
The WMS Group

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★★★★★

“Very fast, no hassle”

Written on: 20/09/2017 by sherlockmoys (1 review written)

Dealt with through my garage. The service has been really fast with no hassle whatsoever. Yes indeed, I would highly recommend this company for your car warranty!… Read Full Review

By Wmsgroup

Written on: 21/09/2017

Thank you for your review. We are pleased to hear that you received such a hassle free service from us and look forward to assisting you in the future.
Kind regards,
The WMS Group

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★★★★★

“first use”

Written on: 20/09/2017 by Grum1984 (1 review written)

Needed a sensor replaced Vauxhall garage contacted safe and sound who said that it was covered Day or two later all replaced and sorted Definitely worth having the warrenty Happily suprised at how well the process took to sort out… Read Full Review

By Wmsgroup

Written on: 21/09/2017

Thank you for your review. We are delighted to hear that you received such an excellent service from us and look forward to assisting you in the future.
Kind regards,
The WMS Group

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