Untrustworthy MOT/service & unresponsive to complaints

Last week used Prestige for the second time for MOT and service, with no issues to report on previous occasion. Same garage was used by prestige on both occasions.

Same day received feedback from Prestige that car failed MOT on 2 counts
- 1 tyre slightly different size to all others. Bizarre. This turns out to be true, however a full set of tyres had been fitted 1 week before previous year's MOT carried out by same garage - so unless someone had switched a tyre (unlikely) in the meantime (how!) this must have been missed on prior year.
- 1 of exhaust bracket off, so exhaust deemed as unsecured. Very surprising indeed. Even more surprising was that the garage was unable simply to weld a new bracket on to the existing exhaust (they said this was impossible with my model car!), so I needed a complete new exhaust - if I wanted it same day or next day, their own supplier unable to source one (I've heard this trick before, and indeed one of the other reviewers also suffered it) would need to go to main dealer (bet I'd never see the receipt) and this would cost hundreds of pounds pre labour. I asked Prestige to check with the garage that welding was not possible, and they responded that unfortuntely this was the case.

I immediately suspected I was being taken for a ride, and asked for the car back, and put it into a local garage for another MOT Friday last week (I use it for our other car). They said that exhaust bracket was standard, that any garage should carry them, and that the weld job was very simple - they welded a new one on costing me £6 for the part and one hours labour (rounded up).

I think this speaks for itself.

I contacted Prestige to complain on Monday morning (over 2 days ago), demanding at least my MOT money back (after all I had to pay again for this), and also challenging to previous year's MOT. They promised to call me back same day. I am still waiting, hence the need to give this review.

In summary, using Prestige is no guarantee that some members of their garage network won't employ the usual tricks we all hear about in the motor trade (of course most garages are completely trustworthy) - I won't be using ever again. Will update this if I get my money back as I requested.