Rip Off

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Abbiey223's review of ATS Euromaster

★☆☆☆☆

“Rip Off”

Written on: 28/04/2018 by Abbiey223 (1 review written)

I purchased two tyres from Blackcircles.com and they arranged for ATS Euromaster in Horsham to fit them for me, I paid in full in advance
I arrived at ATS as agreed to have the two tyres fitted and having inspected the car the manager advised me that they would not fit the two tyres as they were not run flat tyres and the front tyres were
I pointed out the following facts to the manager:
• The Tyres he was replacing were also not run flat
• The car had recently passed its MOT with these tyres
• There is no law or regulation that would stop any type of tyre as long as road legal to any wheel on a car
• Whilst I respected the advice that the tyres may effect handling, in my experience of driving this car for over a year it did not
Despite the above the manager was insistent that they would not fit the tyres that I had purchased and paid for to my car!
I asked how we could resolve the issue and was advised that I would have to purchase two more tyres that I did not want or need, effectively holding me to ransom for a product that was not legally required

I contacted their customer help line who spoke to him and they still refused to help. I then spoke to Balckcircles help line and they ended up refunding me the fitting charge but could not get the tyres fitted

I took the tyres, after some resistance from ATS and had them fitted by a third party garage, who confirmed my thoughts that it was perfectly in order to have two different types of tyre
I think that this is sharp practice from a national tyre chain and is in breach of the Consumer Protection Act as unfair trading and I am concerned that if I had been less aware of the law and regulations I would have been defrauded by this company

  • Horsham, West Sussex

    Location

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