VW poor quality, poor service, poor customer service

I won't be buying VW again. Considering their reputation, I have experienced nothing but problems. Problems I may say that when I talk to VW dealers - they comment on how 'common that fault is'.
If customers are interested in a VW I would seriously research thoroughly, I wish I had! I went on reputation and that was a bad idea! I accept some cars have problems but my cars problems are compounded by poor service by my local dealer (hadn't a clue what they were doing) and the arrogance of Customer Services who talk the talk but do little else. Last week I got an email that was intended for someone else - how professional is that? I may say he wasn't getting any joy either!!!