Wheels4Sure Reviews - www.wheels4sure.com

★★★★★
4.8 / 5
96% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Great new car....but”

Written on: 20/04/2018 by Lee2408 (1 review written)

Great friendly staff brand new car.What is bad well I lost my job and couldn't pay for 2 months in which time I and my wife got calls upto 3/4 times a day bombarded with texts even though its my name only recorded letters 3 times a week and threatened with the police and yes I have all text etc to prove it and can provide to anyone who wishes to see I am seeking legal advice about all this as the stress caused is unbearable. If you can't pay for car then be prepared for hell on earth… Read Full Review

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★☆☆☆☆

“Terrible customer service by all at Wheels for Sure ”

Written on: 10/04/2018 by KarsynRoth226 (1 review written)

I took a car in Feb 2015, paid my monthly instalments until when the contract came to an end Feb 2018. Wheels for Sure then started saying that I owe them money from a missed Payment for November 2016! I have provided them my bank statements from my bank and it turns out, I had paid twice in November 2016, from my current account and from savings account. But guess what, they are now saying that I owe them money and want a letter from the bank to confirm money had left my account. My… Read Full Review

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★★★★★

“Fantastic service from beginning to end, brilliant ”

Written on: 30/01/2018 by Ballard52 (1 review written)

Fantastic service from beginning to end, very patient and understanding and helped me with all my needs… Read Full Review

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★☆☆☆☆

“Don’t bother if you don’t like surprises!!!!”

Written on: 25/01/2018 by JewelLovell (2 reviews written)

I am absolutely furious with this company. At the end of my three year lease, having returned the vehicle ahead of schedule and despite being told at the time that the account was up to date and no further monies owed (May 2017) how is it almost 8 months later I am having a default notice applied against me for lack of payment for part of the final instalment after a so called ‘review’ of my account which happened 8 months after the vehicle was returned? It’s bad enough that the advisor… Read Full Review

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★★★★☆

“Came to my rescue”

Written on: 15/01/2018 by barrymat (1 review written)

Having a poor credit rating trying to get a reliable car was difficult, nearly impossible. Wheels4Sure came to my rescue and offered me a 1yr old car over 2 years with a 16000 mileage limit. Obviously as your credit rating is poor you do pay more, but you get a new, or nearly new car with service plan included. The process was fairly smooth, once the copious amounts of paperwork was scanned and sent back I was ready to pick up my car 5 days after approval. It was a bit of a way to travel… Read Full Review

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★★★★★

“Star Salesman!”

Written on: 08/01/2018

From A to Z, R Green's service was very professional, encouraging and clear. He was very helpful and gives Wheels4Sure a good name. I will be recommending him and Wheels4Sure to any of our friends who are seeking a car on lease. Thank you R Green! … Read Full Review

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★★★★★

“Excellent ”

Written on: 02/01/2018 by Maleah321 (1 review written)

Dealt with T Penny who was excellent and kept in constant contact with me every step of the way. Would recommend me penny!… Read Full Review

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★★★★☆

“Excellent service, good car, satisfactory price.”

Written on: 31/12/2017 by James84clarke (1 review written)

The service I received was fantastic. The car is very good. However, the fixed payments are quite high. That said, considering my credit history, I am happy overall. Word of advice - ask them for their deals. I wasn’t originally after a Tipo, however, as there was an offer on, I got a bigger, much better equipped car for the same price as the smaller cars… Read Full Review

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★★★★★

“Service”

Written on: 13/12/2017 by udRegan38 (1 review written)

I Would like to thank everyone at Wheels4sure. Everyone was helpful and great. A special thank you Ryhanna, she had patience with me and my indecisive ways. Everything was explained properly, Communication was great phone calls and emails were answered very fast. Thank you guys for put me back on the road and making my life easier. Kind regards Symone… Read Full Review

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★★★★★

“Really good ”

Written on: 06/12/2017 by LeonardoFletcher212 (1 review written)

Found these guys whilst browsing the net and have got to say what a great fine find it was. After being refused credit everywhere else these guys were willing to give me the chance I needed as my credit wasn't to great. Ryhanna took my call and delt with me though out the full process and she was amazing, really nice, friendly person. Only bad point is that I wasn't told about the over priced delivery cost until after a payed the deposit but all in all the full process was painless few bank… Read Full Review

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★★★★★

“Excellent service by the person I dealt with who is a...”

Written on: 04/12/2017 by Mckenna469 (1 review written)

Excellent service by the person I dealt with who is a true professional… Read Full Review

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★★★★★

“Excellent service”

Written on: 01/12/2017 by Daniel1981manchester (1 review written)

From my initial enquiry online T Penney was an absolute great person to deal with. Regular emails and calls. All documents and paperwork completed within 4 days and I was accepted for a brand new car :) Today (7 days) after I first enquiried about a car I left Manchester and made my way to Erith to collect my brand new car. The guys were great too. Went through everything with me showed me how things worked and what to do if I needed help. The car is fantastic Vauxhall Corsa and drives like… Read Full Review

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★★★★★

“So far, all good”

Written on: 22/11/2017 by DaisyLamont377 (1 review written)

Very pleased with service, from initial enquiry to receipt of car. I needed to replace my car unexpectedly, and lease option was the best available. From my initial enquiry it was only 10 days till my car was available to me. I was kept regularly up to date with the progress of my application and the delivery of my car. Fast, efficient service, with terms clearly laid out and explained. I hope that this will be the case throughout the 3 year lease term… Read Full Review

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★★★★★

“Highly recommend. Very efficient Service”

Written on: 20/11/2017 by 472Carroll (1 review written)

Staff is very friendly. High level of customer service M Kaikai… Read Full Review

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★★★☆☆

“Great beginning, let down by a few small print issues”

Written on: 18/11/2017 by Fenrir87 (1 review written)

Let me first start off by saying the company itself is a great premise and it helped me massively when my credit wasn't so great. I would have given them the full 5 stars if it weren't for a few major hiccups here and there. Without further delay, below is my list of things that i feel let the experience down. * Initial sales issues - As most people are aware, the site explains that the leasing term is 36 months or 3 years. Now reading through the 20 odd emails leading up to picking up the… Read Full Review

Jewellovell's Response to Fenrir87's Review

Written on: 25/01/2018

100% agree on everything you have stated.

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Jewellovell's Response to Fenrir87's Review

Written on: 25/01/2018

100% agree on everything you have stated.

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★★★★★

“R crump”

Written on: 06/11/2017 by Aimwalsh (1 review written)

Ryhanna was amazing and so helpful. Got everything dealt with quickly and always on the other end of the phone or email to answer my questions. Would highly recommend. :)… Read Full Review

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★★★★★

“I have always found the person I dealt with very...”

Written on: 05/11/2017 by Nathalie387 (1 review written)

I have always found the person I dealt with very helpful and polite to deal with. Any problems that I reported to her was dealt with promptly by email or not txt. I have 2 vehicles with Wheels4sure for over 3 years now and would happily recommend them to anyone!! Regs … Read Full Review

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★★★☆☆

“All about the money! ”

Written on: 20/10/2017 by Yvette0121 (1 review written)

After searching online for help once my own car was undrivaeble, I came across wheels4sure. Seemed unreal that someone was going to give me a new car with my credit but alas they did. That part I can't fault. I got in touch and was told 'yes we have the chosen car IN STOCK I thought great, shouldn't be a long process then once all paper work was complete. This couldn't be further from the truth. My advisor kept in contact with me for 24hours whist chasing up the deposit.... after I handed over… Read Full Review

Wheels4Sureteam's Response to Yvette0121's Review

Written on: 23/10/2017

Hi,

Thank you for your review. It is unfortunate that you found the service wanting on this occasion. In our 6th year of trading we have managed to deliver 97% client recommendation, however it would appear we have not met your standards on this occasion.

I have done some investigation into your account and unfortunately the manufacturer did not have a car ready when you placed your order and therefore the delay was experienced by yourself. At Wheels4Sure we take great pride in providing clear, transparent and quick service. We hope that you enjoy your new car and that going forward dealing with us would be a more pleasurable event.

Thank you for your feedback, we ensure our staff are clear in their communication going forward.

Regards,

Management.

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Yvette0121's reply to Wheels4Sureteam's Comment

Written on: 24/10/2017

It wasn't so much the waiting for the car I was upset about was the lack of customer service which you have failed to mention once in your reply

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★★★★☆

“N Haydon”

Written on: 15/10/2017 by IsaiahAyhok (1 review written)

Very prompt and helpful… Read Full Review

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★★★☆☆

“Never again”

Written on: 15/10/2017 by Leblanc406 (1 review written)

We ended up using this company when we were going through a difficult time !! Unfortunately my wife lost her job and money became tighter so asked them about handing the vehicle back. There response was less than helpful and wanted several thousands of pounds to take the car back !! We have had the car for almost 2 years but the company have only just had it serviced !! Very unhelpful support team Can't wait until we can get shot of the car and have nothing further to do with this company… Read Full Review

Wheels4Sureteam's Comment

Written on: 17/10/2017

Dear Client,

We are really sorry that you see this situation as a disservice to you. However Wheels4Sure operates a Pay As You Go service, our contracts clearly states that violation of this under any circumstances will be in breach of the terms. Our collections team are very patient and always work in the knowledge that what our customers need is a reliable car, and what we need is the income from that car to pay our investors. This is a very important part of our equation. We have a responsibility to all our funders to ensure they get their monies dues to them otherwise they will not continue to support us. Our way of business is clearly described on our website and communicated throughout the process. We do not go out of our way to upset any client, however like a pay as you go phone service, these cars cannot go without being paid for. I am sorry your wife lost her job, I hope she can find another pretty quick to get you back on track. Sorry once again.

Management.

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Amandaabbot's Comment

Written on: 09/01/2018

I am getting concerned about the long term service from this company! They couldn't have been more helpful early day but now it seems the great deal is nothing of the sort! Who pays for wear and tear on servicing a lease hire vehicle??? I agree NEVER again!

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