Wheels4Sure Reviews - www.wheels4sure.com

★★★★★
4.8 / 5
97% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Really good ”

Written on: 06/12/2017 by LeonardoFletcher212 (1 review written)

Found these guys whilst browsing the net and have got to say what a great fine find it was. After being refused credit everywhere else these guys were willing to give me the chance I needed as my credit wasn't to great. Ryhanna took my call and delt with me though out the full process and she was amazing, really nice, friendly person. Only bad point is that I wasn't told about the over priced delivery cost until after a payed the deposit but all in all the full process was painless few bank… Read Full Review

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★★★★★

“Excellent service by the person I dealt with who is a...”

Written on: 04/12/2017 by Mckenna469 (1 review written)

Excellent service by the person I dealt with who is a true professional… Read Full Review

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★★★★★

“Excellent service”

Written on: 01/12/2017 by Daniel1981manchester (1 review written)

From my initial enquiry online T Penney was an absolute great person to deal with. Regular emails and calls. All documents and paperwork completed within 4 days and I was accepted for a brand new car :) Today (7 days) after I first enquiried about a car I left Manchester and made my way to Erith to collect my brand new car. The guys were great too. Went through everything with me showed me how things worked and what to do if I needed help. The car is fantastic Vauxhall Corsa and drives like… Read Full Review

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★★★★★

“So far, all good”

Written on: 22/11/2017 by DaisyLamont377 (1 review written)

Very pleased with service, from initial enquiry to receipt of car. I needed to replace my car unexpectedly, and lease option was the best available. From my initial enquiry it was only 10 days till my car was available to me. I was kept regularly up to date with the progress of my application and the delivery of my car. Fast, efficient service, with terms clearly laid out and explained. I hope that this will be the case throughout the 3 year lease term… Read Full Review

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★★★★★

“Highly recommend. Very efficient Service”

Written on: 20/11/2017 by 472Carroll (1 review written)

Staff is very friendly. High level of customer service M Kaikai… Read Full Review

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★★★☆☆

“Great beginning, let down by a few small print issues”

Written on: 18/11/2017 by Fenrir87 (1 review written)

Let me first start off by saying the company itself is a great premise and it helped me massively when my credit wasn't so great. I would have given them the full 5 stars if it weren't for a few major hiccups here and there. Without further delay, below is my list of things that i feel let the experience down. * Initial sales issues - As most people are aware, the site explains that the leasing term is 36 months or 3 years. Now reading through the 20 odd emails leading up to picking up the… Read Full Review

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★★★★★

“R crump”

Written on: 06/11/2017 by Aimwalsh (1 review written)

Ryhanna was amazing and so helpful. Got everything dealt with quickly and always on the other end of the phone or email to answer my questions. Would highly recommend. :)… Read Full Review

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★★★★★

“I have always found the person I dealt with very...”

Written on: 05/11/2017 by Nathalie387 (1 review written)

I have always found the person I dealt with very helpful and polite to deal with. Any problems that I reported to her was dealt with promptly by email or not txt. I have 2 vehicles with Wheels4sure for over 3 years now and would happily recommend them to anyone!! Regs … Read Full Review

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★★★☆☆

“All about the money! ”

Written on: 20/10/2017 by Yvette0121 (1 review written)

After searching online for help once my own car was undrivaeble, I came across wheels4sure. Seemed unreal that someone was going to give me a new car with my credit but alas they did. That part I can't fault. I got in touch and was told 'yes we have the chosen car IN STOCK I thought great, shouldn't be a long process then once all paper work was complete. This couldn't be further from the truth. My advisor kept in contact with me for 24hours whist chasing up the deposit.... after I handed over… Read Full Review

Wheels4Sureteam's Response to Yvette0121's Review

Written on: 23/10/2017

Hi,

Thank you for your review. It is unfortunate that you found the service wanting on this occasion. In our 6th year of trading we have managed to deliver 97% client recommendation, however it would appear we have not met your standards on this occasion.

I have done some investigation into your account and unfortunately the manufacturer did not have a car ready when you placed your order and therefore the delay was experienced by yourself. At Wheels4Sure we take great pride in providing clear, transparent and quick service. We hope that you enjoy your new car and that going forward dealing with us would be a more pleasurable event.

Thank you for your feedback, we ensure our staff are clear in their communication going forward.

Regards,

Management.

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Yvette0121's reply to Wheels4Sureteam's Comment

Written on: 24/10/2017

It wasn't so much the waiting for the car I was upset about was the lack of customer service which you have failed to mention once in your reply

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★★★★☆

“N Haydon”

Written on: 15/10/2017 by IsaiahAyhok (1 review written)

Very prompt and helpful… Read Full Review

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★★★☆☆

“Never again”

Written on: 15/10/2017 by Leblanc406 (1 review written)

We ended up using this company when we were going through a difficult time !! Unfortunately my wife lost her job and money became tighter so asked them about handing the vehicle back. There response was less than helpful and wanted several thousands of pounds to take the car back !! We have had the car for almost 2 years but the company have only just had it serviced !! Very unhelpful support team Can't wait until we can get shot of the car and have nothing further to do with this company… Read Full Review

Wheels4Sureteam's Comment

Written on: 17/10/2017

Dear Client,

We are really sorry that you see this situation as a disservice to you. However Wheels4Sure operates a Pay As You Go service, our contracts clearly states that violation of this under any circumstances will be in breach of the terms. Our collections team are very patient and always work in the knowledge that what our customers need is a reliable car, and what we need is the income from that car to pay our investors. This is a very important part of our equation. We have a responsibility to all our funders to ensure they get their monies dues to them otherwise they will not continue to support us. Our way of business is clearly described on our website and communicated throughout the process. We do not go out of our way to upset any client, however like a pay as you go phone service, these cars cannot go without being paid for. I am sorry your wife lost her job, I hope she can find another pretty quick to get you back on track. Sorry once again.

Management.

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★★★★★

“Fantastic customer service”

Written on: 11/10/2017 by CeciliaWatson (1 review written)

The person I dealt with is always a pleasure to deal with. She is very helpful and always available to help. Excellent customer service… Read Full Review

Mandycp's Comment

Written on: 13/10/2017

Prompt, friendly and professional. E. McGrath is always all this and more with her cheery customer service

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★★★★★

“Grest Service”

Written on: 09/10/2017

I would like to thank the person I dealt with for Wheels4sure. Always get excellent customer service, she is very polite, professional and above all considerate in dealing with enquiries. We have been very happy with the service she provided and would definitely recommend Wheels4sure to a friend! Also a special mention to another lady for outstanding service too! She also went over and above to support our situation and showed compassion at a difficult time. Overall two assets to the… Read Full Review

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★★★★★

“Great Customer Care ”

Written on: 04/10/2017 by ruczkoy (2 reviews written)

I have just had my second car from wheels for sure, having a less than perfect credit history I was delighted to be able to aquire a brand new car. the service is great, I really can recommend… Read Full Review

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★★★★★

“Usual Great Service”

Written on: 25/09/2017 by mandycp (1 review written)

The person I dealt with is just another great example of the fantastic customer service that is standard and every day at W4S but so rare elsewhere. My issue was resolved quickly and efficiently and in a friendly and highly personable manner whilst remaining professional at all times. Thanks, to the person I dealt with ... you saved the day!… Read Full Review

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★★★★★

“wheels for sure , superb!!!!”

Written on: 24/09/2017 by Napierho405 (1 review written)

Was recommended by friends. The person I dealt with helped me throughout. Spoke to him on the Thursday by the following Wednesday I had picked my new car up . Would recommend to friends , family anyone who wants a car wheels for sure !!!!… Read Full Review

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★★★★★

“Thank you”

Written on: 22/09/2017 by alr80 (1 review written)

I came across Wheels4Sure doing a Google search. Due to having poor credit due to circumstances that had happened in the past I was struggling to find finance to purchase a car. The only offer I had been made was for a small loan with a huge APR. Wheels4Sure changed that and allowed me to have a new, reliable car without having to pay huge interest or monthly payments. Thank you to Wheels4Sure and especially M Kaikai for helping me through the whole process. He was incredibly helpful and… Read Full Review

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★★★★☆

“The person I dealt with has been really supportive and...”

Written on: 21/09/2017 by Keithof241 (1 review written)

I have been a client of the company since 2013 and in that time the service Ive received has been very good. Although my financial situation has changed temporarily the company has been helpful… Read Full Review

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★★★★★

“Highly recommend!best experience ”

Written on: 20/09/2017

I have had no luck in leasing a car since my credit is not very good and I have been declined for finance too. I came a across Wheels4sure via google, the reviews were brilliant and I decided to give them a call, I was thoroughly explained the process and also felt valued for the first time as they didn't bother much about my credit and more about my present circumstances. I couldn't thank R Crump more for the efforts and the hard work in sorting the vechile out for me. Every other company I… Read Full Review

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★★★★★

“Excellent company and service!!!”

Written on: 19/09/2017

Great service, from the get go Ryhanna Crump was amazing, always kept great communication, was approved in a speedy timeframe, and received the car quickly too - the only hold up was myself, would definitely recommend to anyone with less than great credit looking for a up to date, affordable, reliable car, I'm extremley impressed 10/10… Read Full Review

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