Will not take no for an answer.

ACF Car Finance www.acfcarfinance.co.uk
★★★☆☆
2.8
48.0% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

Guest's review of ACF Car Finance www.acfcarfinance.co.uk

“Will not take no for an answer.”

★☆☆☆☆

written by on 16/03/2013

If I could have given this company a 0 I would.
I recently applied with Arnold Clark for finance, it was refused as I am a full time carer for a family member and apparently classed as unemployed. Now I keep getting calls from a company called ACF car finance, they said that they got my number from a third party (who can only be Arnold Clark as I did not apply anywhere else). They explained that they will give me finance, but the credit rate is horrendous and I have to use one of their garages for the vehicle, I said I have seen one at Arnold clark but they said no you have to use our own garage. I told them that I am not interested as I want to go wherever I like for my car, the sales man was very rude and made comments that he will ensure my credit rating will suffer, since then they have called five or six times a day, I have contacted trading standards and ICO, who will investigate.
If you keep getting calls from them report them to the ICO.

  • Customer service

  • Value For Money

Acf Car Finance Limited's Comment

Written on: 03/04/2013

Dear Guest,

Thank you for your review. We value your feedback.

ACF Car Finance helps customers who have been unable to arrange car finance elsewhere to find the car they want within our group stock at a monthly repayment to suit their individual circumstances and budget.

We only contact customers who have made a valid car finance enquiry via our website or a third party, and this appears to be the case in your situation. If we can’t make contact with a customer for whatever reason, we will make numerous attempts to make contact.

The moment a customer asks for their information to be removed from our systems, the request will be actioned immediately and no further contact will be attempted. The only exception to this would be if a new enquiry was received in which case we will once again attempt contact.

We’re sorry you didn’t receive the service we expect our sales team to provide. We would like to investigate the matter further so please contact us on 0845 271 7896 or via email to our team at [email protected].

Thank you

ACF Car Finance

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