written by 210Serrano on 06/01/2016
I used this company about 5 years ago (or at least tried to) and suffered the same misery as many others have reported.
Their basic method is:
- return a very attractive quote on a certain 'supermarket' site.
- Issue the policy on condition that they receive certain documentation within 14 days or the policy will be cancelled with no refund.
- Never acknowledge the receipt of the required documentation forcing you to call a premium rate phone number.
- At the 11th hour they contact you to say they haven't received it and the policy will be cancelled etc etc.
- Take your money, cancel the policy and leave you uninsured.
Fortunately thanks to sites like this I was able to see what was going on and about to be left uninsured I canceled it myself just in time and took a policy with a more honest provider.
Then followed the saga of trying to get my initial payment back which happened only after I lodged a complaint with the FSA (no doubt one of many), I was eventually reimbursed 3 months later.
I believe the company is still trading under a new name these days so hopefully their practices have changed, if not you have been warned!
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