what a joke 2 weeks with no car & still waiting

2.8 / 5
47% of users recommend this
  • Customer Service

  • Value For Money

Coooky's review of Zenith Car Insurance


“what a joke 2 weeks with no car and still waiting”

Written on: 05/09/2013 by Coooky (1 review written)

having wrote my car off almost 2 weeks ago i have been waiting in today for a so called phone call from the engineer to tell me what my car is worth

no call so i have rang them and im still waiting for a reply after 33mins on hold finally got through and back on hold again

50 mins fter waiting i was told i might have to wait till tomorrow for the engineer to ring me

i will never use these again and will not recommend i would rather pay twice as much and go with tesco who payed out on a friends car in 4 days

  • Currently Claiming

    Have you made a Claim

  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Male Driver

    Driver Type

  • Customer Service

  • Value For Money

Coooky's Response to Coooky's Review

Written on: 05/09/2013

the engineers have now rang and said sorry we cant talk to you so i rang zenith back and im fine to speak to the engineers so god knows when they will ring back now a day wasted sitting by the phone

so if you are stupid enough to get insured by them make sure the policy holder gives permission for you to speak or you might or like me you might have wasted a day

Reply to this comment

Zenithinsurancehelp's Response to Coooky's Review

Written on: 06/09/2013

Hi Coooky. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us direct, with your policy number, address, best contact number and state reference RC33 to help@zenith-insurance.co.uk

Reply to this comment
Report this review
Was this review helpful? 0 0