Rip off

3 / 5
51% of users recommend this
  • Customer Service

  • Value For Money

Janineking's review of Sureterm Direct Car Insurance


“Rip off”

Written on: 27/03/2013 by Janineking (1 review written)

Just sold my 4x4 and bought a car sureterm want over double what everyone else wants to insure my new car. I decided to cancel my old car policy to be told the they want £91 cancelation fee. I have already paid 8 months of my 12 month policy that is only going to run 8 months. They have said I still have to pay for the full year policy. I have been insured through sureterm for the past near 5 years. That's what you call customer service. I am reporting this company to watchdog. Watch this space.

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Suretermdirect's Response to Janineking's Review

Written on: 02/04/2013

We are sorry to hear that you have not enjoyed your experience with Lancaster Insurance, we would like to look into your case with you. If you could call our customer services team on 01480 48 48 06, our offices are open 09.00am – 17.30pm Mon to Fri, and 09.00am to 1.00pm Sat.

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Jvenman's Response to Janineking's Review

Written on: 18/10/2013

I am in the same situation cancelled after 6 months due to selling my car and they are now trying to charge me £190

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