written by Emilioe385 on 04/07/2022
I cancelled my car insurance just after 10 days in the cooling 14 days...they taken all my advanced payment of £90...! No refund...! No telephone answering....! Very unprofessional...please avoid..!! Dr Baban Professor mechanical engineering
written by Billyalan123 on 03/07/2022
I started my insurance last week in error tried to call them on more than a few occasions . I have requested call back and also sent an email I cannot get hold of anyone from this company . Avoid at all costs
written by Kakisaat73 on 31/03/2022
Listen to this , the wanted to charge me £530 because I change my car. Blood suckers. Sub. Avoid avoid avoid
written by JovanyMcCoy on 30/03/2022
Two hours on the phone waiting then just hung on me. Pressed 1 but nobody called
written by djb773 on 05/08/2021
Do not use this company at all! I sold my vehicle and cancelled my insurance. The ‘helpful’ agent asked if I wanted to keep the policy open for 30 days in case I buy another car.., sounded ok. I didn’t buy another car but they took the monthly premium 2 weeks later. I asked how I am paying insurance for a car I don’t have? They wouldn’t refund until I gave them proof of sale and the under writers approved? They advised there is a further SEVENTY FIVE POUNDS cancellation charge! I’ll be referring to part 2 schedule 2 of the consumer rights act which is about being charged proportionately for goods/services that you have not received! Absolute C merchants….. AVOID! Cheap but false economy!
written by LWhit on 20/12/2017
Took out Screentrade car insurance in May 2016 through Top Cash Back, expecting to receive a repayment of £35, which made them cheaper than other insurances. Despite the cash back site submitting my claim, on more than one occasion, they have still not paid up 19 months later. Feel like I have been tricked as this was they only reason I took out the insurance. All other insurance companies I have used through cash back sites have always paid back the money that they stated they would. Will never use them again or recommend them.
written by spookey91 on 19/09/2017
took out insurance and 3 weeks later got a letter saying it was cancelled as hadn't sent proof of no claims bonus,rang and told them I hadn't received a letter to be told I should read my emails.had to renew which was £40 cancellation fee and new quote was also another £40 extra from previous quote from 3 weeks earlier.customer service appalling, avoid at all costs!!
written by NehemiahDavis on 07/09/2017
The only thing that made me go with screentrade was their quote which was very cheap. I was happy with them till it came to changing my car. It was a Ford Focus Zetec 2 manual and we changed for a Ford Focus Titanium automatic.New Car was only 3yrs old as opposed to previous which was 6 years old. They wanted another 300 pound to adjust our policy. Every time we have changed cars their have been a slight increase with admin fee thats all. It was cheaper to cancel & start again with another company which we did. Trying to get hold of customer service was appalling.Took 3 days before we were successful.
written by Zavierb88 on 25/08/2017
I have had to get in touch with them on 4 occasions and the waiting time have been from 30mins to 1hour 7mins where on the the last occasion I ended up hanging up. It's so frustrating when you have an issue to resolve. No option of requesting a call back. I feel highly dissatisfied and would NOT recommend.
written by Walton16 on 09/08/2017
Awful customer service. If you need to contact this company be prepared for slow response on email only. The chances of getting hold of someone on the phone are non-existent. Fees for changing anything extortionate. Avoid this company at all costs
written by on 05/12/2007
Screen trade car insurance were not very helpful when making a claim. After my car was stolen I found the claims department to be unhelpful and the customer service was not so good. On a whole I would not recommend this company to my Friends
written by cbrehm on 13/09/2007
I had a claim with Screentrade for a no-fault rear-ending at a traffic light. They were fantastic and made everything really easy. I was given the details of a body shop who organised a wonderful courtesy car through Accident Exchange Ltd. I never had to pay a penny. They also sorted all the dealings with the other party's insurers. Despite being a low cost insurer they really came through for me. It's shame they aren't a bit more slick with admin and paperwork, but that's the least of your worries.
written by Richard15 on 19/10/2006
Screentrade is a great car insurance provider. They offer good customer service too. I think I will be with this company for quite some time, so long as they keep giving me cheap renewal quotes.
written by 45lovers on 02/10/2006
I had never heard of Screentrade Car Insurance, but after going through Moneysupermarket I gave them a ring. The parent company of Screentrade is Lloyds Insurance, who I have been insured with before, and I will give them a big thumbs up. And it is underwritten by Churchill, so there are some good names behind this company, so I feel safe.
The only problem is if you choose to pay monthly, as they add interest to your insurance, which means you pay more. I would advise either paying all of it up front, or putting the cost on an interest free credit card. Luckily, I was able to pay at once, so I got the maximum saving, meaning that fully comprehensive insurance with Screentrade worked out £120 cheaper than the closest TPF&T price. What a bargain!
Do watch out though, as the last two times I was insured by Lloyd's the renewal price was nearly triple the original price. I think they make their money on renewal rather than first year insurance.
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As rated by our community of reviewers
Kevin1919's Response to Billyalan123's Review
Written on: 16/08/2022
I started a insurance last week and pay deposit money was collected from today I got email saying they going cancel my policy I tried 4 hours or more to speak to someone never luck they always put me on hold. Please avoid this company