I still can't believe that I received this renewal quote from Sainsbury Bank but there it was in an email nonchalantly and in a way that they seemed proud of themselves telling me that my renewal cost will be a total price: £836.32 and reminded me that last year's total price was £267.70. Just FYI, that's an extortionate increase of 312%!!! Disgusting!!

First time having to prove no claims, I receive a letter two weeks after it was dated saying to prove this or basically we will cancel. I send proof with the words this is proof of no claims and they haven’t accepted, apparently tried to contact me which I haven’t receive anything! And again threatening to cancel my policy rather than discussing what we could do before these steps, they seem to like threatening with cancelling policy. And then trying to call someone when you work until their call centre closing time is not brilliant!

A minor accident in early December 2022 and now 13 Feb 2023. Registered accident and made claim but the service is non existent. No repairer assigned, not able to get a straight answer from "Insurance company", no repsonse from Sainsbury Insurance - the people who remove money from my Bank account for a service they cannot cover. Another 2 plus hours spent ringing these arrogant B******ds and no one will even answer the phone. Avoid this company they are useless. If I could have given a negative rating I would have done so..........

Having used them last year as they seemed to be the go to for insurance, this year I find myself appalled for their renewal quote, they had over doubled the quote despite everything being the same, I sure am glad I managed to turn auto-renewal off a while ago. Wouldn't touch them with a barge pole again.

I have spent over two hours in total on the phone only when I did the call operator cut me off. She has all my details from my security questions but not the common courtesy to call me back I WILL Not renew

Useless customer service Took my money Didn't give it back Terrible company

Worse experience ever. Got 3 points and called them up to let them know so they can add it on my policy and it came back from them that they can't insure me anymore. And in the same morning my direct debit been collected by them. And I've seen no money back from them. I don't recommend them. They are the Worse I even seen.

As insurers I had no problem, however phoning multiple lines, being on hold for a combined 5 hours, cut off numerous times and a very rude customer service rep, I applaud anyone who manages to prevent their auto renewal. My partner has a policy renewing with AA last week and was sorted in under 30 minutes. Sainsburys = disgrace. Do not get trapped by them.

tried numerous phone numbers ,and listened to more automated voices and music for absolute ages and no response! and if you are ever lucky to get through. they will probably put the phone down on you or let you continue to listen too more music.. they have to be the worst most stressful insurance company on the planet. there should be tougher laws to deal with companies like these. they will put up your insurance and auto renew it. but you don't stand a chance of being able to cancel your car policy! unless you cancel your banks direct debit. be WARNED !!

I've just spent 50 mins on hold in the queue system trying to speak to someone about cancelling the auto renew for my car insurance as i can get it £100 cheaper. Absolute joke not being able to cancel this online, no email to contact them and no-one will answer the phones Never again will i use these idiots..............................

Car Insurance was due for renewal mid September 2021 tried to contact them to discuss price etc. Tried numerous times on the phone at differing times of the day but always on hold 30 mins to 45 mins each time before I hung up. No email address to contact them either - absolutely disgusting from a very large company I would not recommend anyone goes with these for car insurance whatsoever. Went with a different well known car insurance provider in the end and got it a lot cheaper.

Been trying to get through to cancel my car insurance renewal as it is over £100 more expensive than last year,despite no claims and an extra years no claims discount on top. First attempt I could not get through for over half an hour, and as I type this I have been waiting for 39 min to have the phone answered, all the while listening to an annoying answerphone that encourages me to try out their life and home insurance and thanks me for waiting... No I don't think I ever use you again if you cant even get through.

It in not possible to amend on line , I wanted to add a temporary driver, you can for the policy period but not for say 7 days, the customer service team must be in a coma , nobody answers the phone , I have spent 6hrs over two working days , and nope , nothing . use an insurance company, I chose them to save 100 quid, what an error that was

I have been insured with Sainsbury’s underwritten by Zenith for two years. The first year was great, they were pretty cheap and everything was handled online. The acid test of any insurer is when things go wrong! In June this year I was unfortunate to be hit by a HGV on the M6 after it drifted into my lane. Reported it all and that’s where the process goes horribly wrong. Although you contact Sainsbury’s initially they cannot wait to palm you off to the underwriter, who appear to be staffed by the most inept imbeciles ever to walk the earth. Forty minute plus wait times for their number are the norm and once you actually get to speak to a human being you get a different story each time. Trying to get a sensible update on your claim is next to impossible. The call handlers promise to chase and update you on progress and that’s the last you ever hear until you speak to a completely different individual the next time you call them. In the end my solicitors actually got the third party to admit liability and recovered my costs (while it would appear the Zebith liability team spent months sitting on their hands doing absolutely nothing). They also recovered all of Zenith’s costs and posted a cheque to them. Great I thought I would get my No Claims back - nothing, no communication at all. Eventually chased them up this week after getting sick of waiting to be told that there was no update on my claim. When I challenged this the call handler checked the system and advised me that they had received a cheque but had done nothing with it! Had to go and talk to someone else leaving me hanging on hold before coming back and telling me the reason that they had done nothing was the cheque was £25 light as it did not include a cost for an engineer that had assessed my vehicle (which they had forgotten to add to the list of their costs to claim they had sent my solicitor). So until they get the missing £25, which was their fault, they will not reinstate my full No Claims. If you want to tear your hair out dealing with idiots who seem unable to perform the simplest and most straight forward task then feel free to insure your car through Sainsbury’s and Zenith. If you don’t pick another option from the comparison site!

As Sainsburys supermarket are a reputable supermarket, I bought car insurance with confidence.I could not have been more wrong. I found the whole experience, making a claim stressful and upsetting. I feel I have been treated very shoddily. I think they behave unprofessional.

My wife was with this useless company. Some idiot went into her car side on. Sainsbury didnt even try to pursue claim when the other lying driver thought he could get away with not admitting liability. Disgusting insurer dont go with them as they will deffo let u down zero out of five.

I had insurance with these paid on time every month then when it comes to transferring from my old car to a new car they refused to do so then when cancelling policy wanting me to pay a fee yet can't do one thing I asked for! Customer service is appalling the CEO don't do anything apart from pass on to complaints team been over a week and still nothing been done would not recommend these to anyone!!!!

Been with Sainsbury Insurance for 3 years and have always had the recovery cover offered by them. It is Green Flag but they are covered via Sainsbury. Never had to use any of it until today. Car broke down on way home from work, rang Sainsbury, told there was a 10 minute wait to speak to an operator and they would call back. Waited 20 minutes and tried again to be told I was still in the queue. Finally rang me back, girl was very polite and helpful but informed me I was only covered for 10 miles and one stop. Bare in mind I have business cover as I travel a lot with work and company well aware of this. Luckily garage I wanted to go to was 5 miles away and the Green Flag man was excellent but wasn't able to take me home after I dropped car outside garage. She also informed me should the car break down for same reason within 28 days I wouldn't be covered. None of this was explained when I took cover out and feel really annoyed. reading reviews on here don't think I will be staying with them. The Green Flag man was very nice and told me they charge £3 a mile over 10 miles. So if you break down in the middle of nowhere after 10 miles you are on a meter.