“Leaving reviews wherever I can to share the sheer gouging of existing customer with saga. I have been with SAGA for around 10 years and never ever with 'auto payment' because after about 4 years every time they increased premium on 2 cars, but by about 10% and each time I called and got it back down to almost last year's premium. But like others here, I just got renewals on the 2 cars: one up by 80% and the other 100%! No changes to anything- same address, no claims, no tickets etc etc. Before I called them, I went online and spent 3 hours on multiple sites and even managed to find quote from comparable insurers like RAC, AA etc. And, I saw 80% of the quotes in a long list from providers were all lower and similar to last years prices for me! So I called Saga with info ready, and spent 10 minutes laughing hysterically at the script of defences that I am familiar with as I get them every time I have called them: "prices went up", okay I get maybe 10% in current climate - not 80 and 100%, "more claims for the industry", really guys? the UK motor industry in 2023-2024 'exploded' in claims?, and my favourite of all time, "we use a panel of 10 underwriters and pick the cheapest"- really? So. I can go online on comparison websites and even selected individual insurers where 80% of insurance quotes are lower than last years making them 90-120% ish lower than the renewals that SAGA tried to double? Wow...so the same underwriters have 'suddenly' whacked up their costs and yet the majority of the insurance sector can even lower my premiums? What a joke. The 'best offer' from Saga? "We can reduce your premium as a loyal customer by £20"- wow…so generous. And this is why the legislation changes that came in to try and stop insurers gouging existing customers are an absolute farce! Search on this and you will find many money experts who outline exactly what I found- insurers use all sorts of 'technicalities' like “sorry you bought on a Tuesday evening..not Monday morning so we will gouge you” (you get the point). They still do what they want. So SAGA, this is a joke. The fact that I can find dozens and dozens of insurers that can insure the cars even lower than last year's premiums make a mockery of every scripted excuse provided and are clearly gouging to a disgusting extreme. And do we really wonder why inflation keeps getting driven up? I will never ever go back to SAGA. The 'justifications' for doubling premiums are embarrassing and dont stack up against the industry. Avoid avoid…

I have spent many years with Saga car insurance....currently in the process of renewing for this year. Last year my policy cost £350. Think we are all aware that car insurance was increasing this year...but Saga want £822 for their basic policy. More than a 50% increase!! Having looked at other sites comparable policies come in at £5 to £6 hundred. So their price is extortionate.....can not understand how they justify this. I think it may be linked to the number of policies they have sold with a guaranteed three year price.....guess someone has got to subsidise this in the light of what the increases would have cost without that guarantee. Will obviously not be using them again.

Saga Car Insurance Saga Car Insurance. Having insured my car for a year and having paid upfront, I called them to discuss changing my vehicle on my policy. Far from being helpful the situation fast became a nightmare. I was quoted a ridiculous price increase even though the car I was changing to cost far less and should have been a lot less to insure. I have 4 months to run on my policy which I had paid for upfront last year. I decided to cancel the policy and was told I would have to pay a cancellation fee and that I would get a rebate for the remaining months left on my policy. The lady I spoke to cancelled the policy from the 1st Feb ( a week later) Within 40 minutes I called back to ask that this not be done as I had a change of heart. I was told a flat no and that it was not possible to re-instate the policy as I had cancelled it. This was a mere 40 mins later. Aren't consumers allowed to change their mind? Apparently not re Saga - very happy to charge me the cancellation fee and really had no care whatsoever for an existing customer. What made the whole situation worse was that I was promised that my complaint had been raised and that I would hear from someone - that someone never called! Another broken promise and a really don't care attitude - I would beware of insuring your car with this outfit!

We have had several policies with saga over the years, they had a good reputation, what we really liked was that they answered the phone when you contacted them, and the staff were really helpful and nice. Unfortunately, this is no longer the case, we will not be using them again, I had a cracked windscreen, I had to wait 3 weeks before they were able to get someone out to fix it, took the day off work, and they didn’t turn up, not happy, but re-booked for the following week, guess what, no show again, they out source screen repairs, what was also so frustrating was the number of calls I had to make, with an average wait time of 50 minutes, the third day I had off work, they eventually turned up, by this time my screen was cracked from top to bottom, this could have resulted in points on my license (which the screen company said it couldn’t -wrongly). We have moved house and wouldn’t have been easy to change address on the my saga app, no such luck, not able to do it on the app, but can do it on a online chat, but they cut you off after 12 mins whilst waiting for a connection. So again 49 minute wait for the call to be answered. The staff are good to deal with, but saga are failing them miserably, once you have waited 50 mins for a call to be answered then they are going to be dealing with very frustrated customers. NO FUTURE BUSINESS FROM US

2 phone calls over 25 minutes each. Both hung up by Saga. Chat service didn't solve my problem with my account. Not possible to get into my online account. Have wasted over two hours now. Tried write a review on Trust Pilot and my account was suspended. I guess this is why their reviews are highly rated.

went to saga from LV last year. Have driven since 1965 with clean licence and now have 57 years no-claims (yes 57). Drive a 1.6 litre Zafira - as dangerous as a sofa. Renewal date this year wanted 40% increase. Now back to LV. Be warned!!

Really poor service/support after I had an accident. Told me that they "only act as a broker" and I would need to contact the insurance company directly. Insurance company then proceeded to mess me about and I had to wait over an hour and over forty mins as two examples, when trying to get through to them about my claim. Better to look elsewhere

**STAY AWAY** An absolute nightmare and incompetent company. Please read for your own benefits. I made a non-fault claim back in October when a speeding third-party tried to overtake me and hit my car. It took THREE days of my calling Saga to finally record the details of what happened and claim to be raised. After a WHOLE month and 18 back-to-back emails asking silly questions like: • “how long have you lived at your address”, and • “Do you take the car to work and where do you park it?” Saga failed to obtain the liability from the third-party’s insurer. They did not bother to check the CCTV of shops where the accident occurred. After 2 months of constant pointless calls asking to explain how the accident happened OVER AND OVER AND OVER AGAIN, Saga cancelled on me. I found this out when I called for an update and was told today was my last day, when I asked for an explanation, Saga claimed they sent me a letter 10 days prior — Totally Wrong! Stay away from this company. They might be offering cheaper price and now more than ever everyone is concerned about money but pay the few quid more elsewhere.

If I could give zero stars I would. This is the worst car insurance company that I have had the misfortune to deal with. I made a non-fault claim in May 2022. Saga failed to obtain the liability from the other insurer resulting in me having to pay my excess for the repairs! They lost evidence sent to them. They seem to ignore the fact I had a police car right behind me who provided me with all the details I needed for my claim. I have not been kept updated from Saga, despite their boasts that they do. Saga have appeared to just not care. I have formally complained to them and have now referred the matter to the Financial Ombudsman (as instructed by their own complaints handler!) So much for caring for older people!!

I have always thought that Saga was a trusted name in insurance. However after the treatment I have received over the last three years trying to settle a claim after someone crashed into us I cannot express anything but disappointment. Saga washed their hands completely of the case, referring us to their underwriters who bogged us down in a lengthy legal dispute even though the other driver admitted full responsibility.

I cancelled my car insurance and the fees they charged to do this was extortionate. Need to consider this when buying car insurance.

I was asked by a long standing customer to repair their vehicle. Innovation group who handle their claims took a month to authorise repairs. Most companies take three days. I rang every day for three weeks but they refused to give me a contact number for an engineer who could authorise repairs. Obstructive and unhelpful they finally authorised then stated 45 days payment terms. They have now missed their payment date and I have handed invoice to a debt collection agency. Incompetent slow and unhelpful beyond belief. Disgusting way to behave. They don’t even pay their bills

Just renewed car insurance,the scots lady I dealt with was not only fast and efficient but enabled me see the point of going from select to plus.Her whole approach to this transaction was so warm and personal that I would renew monthly, rather than yearly, to have similar conversations! I don't know names but I hope this member of your team is regarded as highly as I found her to be.

Company ok until you have to claim then you will regret ever going with them. Worse insurance company i have ever been with & I'm 61. 4 months to resolve & I'm out of pocket by over a £1000 in an accident i was totally innocent in. Pay a bit extra & go with a company more competent & more professional just in case you need to clai

I’ve recently cancelled my house insurance and now 2 car insurances with saga.i went on the comparison sites and saved over £800 a year.They weren’t bothered I’ve never claimed and didn’t realise until I researched that they are so expensive compared with exactly the same cover elsewhere

Rang to inform them that my wife's car had been hit whilst parked in a supermarket car park, no one in it. The third party kindly left a note saying she was responsible and gave her details. I phoned all my insurance companys for my vehicles, as I am a named driver on my wife's insurance and saga were the only ones to say we are going to charge you £14.96 mid term penalty for reporting this. How discussing is that, what a bunch. Will not be using ever again....