Complicated claims process - not easy to claim

Quotemehappy.com - www.quotemehappy.com
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mowser's review of Quotemehappy.com - www.quotemehappy.com

“Complicated claims process - not easy to claim”

★☆☆☆☆

written by mowser on 14/11/2017

Cheap as online but you pay for this when you need to claim. Limited repair network able to do authorised repairs to an Audi, with the nearest being 30 miles away which just complicated the process the added time to returning the car. When we spoke to the authorised repairer - they moaned as it was out of their area and continually complained about the company getting things wrong.

Impossible to speak to on the phone - often had to wait for over an hour to get through to anyone and no-one seems interested in this, as though its the norm.

Poor communication throughout the process - they outsource the repair management to another company who send the odd text but no customer service focus.

It's an online only brand that try to keep costs as low as possible - I would avoid and pay a little more for a company more focused on customers.

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