WARNING Please think twice before insuring with company if I could give zero stars I would this company has the worst customer service for one I am not a one to leave a review unless it’s very bad, my van was lifted on the 15th February 2023 from outside my home from the start of this claim was an absolute nightmare you can’t talk to the actual insurers granight I was advised at the beginning of the claim to send documents photos of keys ect they give you 5 day one of the documents was the v5 logbook which I had lost I contacted quote deceive to ask for more time to apply for a v62 at the post office this was rejected have was the claims department I had advised what quote deceive wanted and I was re assured all would need was an email from DVLA to prove I taxed the vehicle with a promise of a hire while this was getting sorted out about a week later I was contacted form haven claims to say that I would need the v5 and the claim was rejected I went back to quote detective and had a very rude advisor who said they need the v5 logbook which proved I own the vehicle correct me if I am wrong but I most sure that it states on your v5 logbook that this is not proof of owner ship so please once again be very wary before insuring with this company because they will look for any excuse not to pay out. They have cost me so much in van hire and loss of earnings as I am self employed this has been a lesson learned.

This firm are shocking took £3600 for van in insurance i cancelled 6 days in for them to charge over £700 for the cover and tell me a refubd will be in 30 days time and guess what now 40 days still no refund they just keep blaming everyone else just avoid and stay away.

I have been blown away by the professionalism of every single member of the team, from the customers services team to the gent who sorted my insurance policy out initially. From start to finish the team were very friendly and spent the time to go through everything with me, using language that I would understand and not try and use lots of jargon that just confuses me as I’m not an insurance expert. As far as customer service goes, nothing is too much trouble and no question is too silly! I had plenty of queries and each was answered professionally and fully. They are happy to give you as much of their time you need until you have a clear understanding. I cannot recommend this service and company enough, absolutely fabulous. And a massive thanks to the person I dealt with who persevered with my hours of questions, you really did go above and beyond to assist with my insurance policy and I am very grateful. A credit to the team, thank you.

I've been 3 years together with Wuote Detective :) and I didn't have any problem at all everybody ho I spoke was nice and polite. Well done guys

Firstly I never will use this company ever again!!! When I bought a car insurance policy the sales call handler didn’t add on the option to protect my no claims bonus as I requested it to be protected. They didn’t contact me for over two months even though I kept calling them myself every few days chasing the matter. Then they admitted their fault after listening to the call recordings but then they were asking me to pay another extra £300 to protect the no claims bonus when clearly they admitted and know themselves its their call handlers fault for not adding the option On that I requested before I purchased the policy. this company has the worst service ever. Now I’m in A formal process with the financial ombudsman to take this matter forwards as this company is in the wrong and not willing to resolve the issue they have caused. Really disappointed how wrong a company could be even though they got proof it’s their own fault! DISGRACEFUL!!!!!!

I got linked via a comparison site and it turned out I couldn’t get insurances on the quote that had been generated due to an unsettled claim against me. My call handler was incredible, she was professional, efficient and easy to talk to. I would highly recommend using these guys, especially if you have a few different needs that other companies may not be very experienced in. She is a credit to the company for how helpful she was to me. Bravo, 5 stars.

I have used Qoute detective since 2018. Their staffs are: *Good listeners *knowlegable * communication very good * They are best in what they do. Quote Detective will give you choices and point out key things for you to make informed decision The only bad thing is they don’t seem to have enough staff. But they make sure they will call you back when staff is available, it took me 2 days to get a call back. Calling them is better than to email. I was happy with the choice I made they got me good and pocket friendly insurance. Anyone out there who want a company which will work with you to the end I would recommend Quote detective.

I did a quote online for car insurance, I received a call from an agent called ryhs who was very helpful and got me the best quote for myself after so many complications. Now we have got the quote which was good for me and I'm happy he helped me out.

I've renewed my policy assisted by a man who has been a brilliant help for 2 days untill we've completed the process. I want to thanks him and the company that carefully utilizes people like him to help costumers. Definitely recommend it to friends.

The person I dealt with went above and beyond to help me . Fabulous service thank you to him.

All the team were very helpful from the get go, very professional and fast with responses didn’t have to wait in any que what so ever, and got my insurance down considerably. Very thank full to all the team as I had to sort it around a busy work schedule.

seen as though I’ve seen a few complaints I took my policy out Friday last week an couldn’t of asked for better service from everyone I spoke to everyone helped if the person I dealt with wasn’t available. basically if you’ve got any problems call him an he will do what he can to help you get the top quote top bloke top guy who did a top job HIGHLY RECOMMEND him Although everyone did help like I say

This is the very bad and professional never seen an insurance company never see. After paying 2 months deposit, I was asked for supporting documents, which was sent and they never replied until the cooling period expired, then starting to threaten policy cancellation. They cancelled the policy after a 4 pm call warning for a midnight cancellation after just 3 weeks of getting the policy. Now they passed my detail to a debt collector asking a further £160 on top of my 2 months paid, even though I was covered for 3 weeks only.

Quote Detective put together a quotation for me which then i decided to go ahead with. They took £500 from me then I did NOT receive any documentation / Insurance Certificates from them. They also failed to mention that I would be applying for Finance with Premium Credit ( Not stated on my initial calls with quote detective which i will be requesting ) They are more than happy to take a deposit from customers without explaining what would happen next. I have spent hours on hold to their customer service center. I have been receiving texts weekly saying my insurance is going to be cancelled and when speaking with them they informed me that i didn't send my ID & other relevant documentation over. I have had the roughest experience with Quote Detective & Premium Credit and would NOT recommend using their service. I will be taking this complaint further and speaking with Citizens Advice unless they sort it out!

I was very pleased with the customer care i recieved from the person I dealt with. He was very patient with. English not being my first language, he made it so easy for me to ask questions. Thank you so much to him. I cant ask for any better service than this. Moreso thank you for educating of the certain aspects i was very sure of.

Fantastic service. Spoke to Briony W about my situation and she was so helpful, polite and quick. Was a relief to know that she was helping like she was. It felt like she was going a extra mile stone for me personally and I really appreciated it. Any issues I have within the future I will certainly ask for her.

I has to renew my car insurance. And a few difficulties arose. But the market salesman was an amazing help. He took all the effort to help me with my quotes. Was very professional and friendly. He made the process that much smoother with his human and great interaction. I would highly recommend the company services on to friends and family. Thank you for all the help.

He made it simple and was not pushy. Talked me through the process, made the whole service suit my needs. Brilliant service would fully recommend will definitely use on insurance renewal.