written by henders.david on 18/09/2012
I've had an insurance policy with express insurance underwitten by XSdirect for less than 50 days. I've had to move to australia due to personal reasons and not longer require the insurance. I was amazed to find that they were going to refund me less than £650 out of a £1600 pound policy! They are based in the republic of ireland and can only be contacted by email. They've point blank refused to consider any pro rata refeund of the policy what so ever. These sort of penalty charges used to be rife in banking but they are few and far between now but it seems the insurance industry thinks it can get away with this sort of thing. Its a real disgrace.
On the plus side the complaints advisor at express insurance Tracy was very helpful and tried her best but to no avail.
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