poor communication

One Call Car Insurance Reviews - onecallinsurance.co.uk
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cprasannan's review of One Call Car Insurance Reviews - onecallinsurance.co.uk

“poor communication ”

★★☆☆☆

written by cprasannan on 20/11/2017

I have been receiving reminders requesting documents when the policy states I don't need to send any. The customer service personnel who took the call appeared inattentive and got the numbers and letters wrong a few times costing me unnecessary telephone cost. Finally she looked and found all documents in place and told me to ignore the reminders. What a waste of my time!
This is for a person who has been with this company for a year. No consideration oe and respect I felt. Sorry

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Onecall-Insurance's Response to cprasannan's Review

Written on: 21/11/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Rosie

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