Cancelled Insurance Without Notifying

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Tania128's review of LV= Reviews - lv.com/car-insurance

“Cancelled Insurance Without Notifying ”

★☆☆☆☆

written by Tania128 on 19/11/2017

I started my policy 3 weeks ago with Liverpool Victoria - I was asked to send through a few documents to be verified. I was on holiday when they first asked for the documents so when I came back I called them and they extended the time they needed the documents by a week.
I called the customer service team to inform them that there was an issue with the NCD documents, the gentleman on the phone ensured me that he had put the information I had told him against my policy and not to worry about sending this specific document.
The next day I had an email saying that they were going to cancel the policy as they hadn't had the documents they needed (the document the gentleman had told me not to worry about), so I responded to this email to confirm what the gentleman had said on the phone - from that, I had no reply - I had then heard nothing from LV up until today (3 days later) and that was a text message saying they had cancelled my policy - I called them immediately as they decided to cancel my policy at 11am, whilst I was at work, 2 hours away from home, with no response from my final email and nothing to tell me they were going to cancel it so I could sort something out before travelling to work.
I am disgusted that they think this is ok and on top of this - I have had £40 taken from my account, on top of this months insurance for a cancellation fee.
There is no chance in HELL I would ever recommend this company for insurance and I am beyond disgusted with customer services and the business' policies.

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Hywel's Comment

Written on: 21/02/2018

Yep, same with me - they canceled my policy without telling me and I am now being done for no insurance.

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