Insurance Choice Reviews - www.insurancechoice.co.uk

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Latest Reviews

★☆☆☆☆

“Very expensive Renewal”

Written on: 06/05/2017 by O'Sullivanke391 (1 review written)

They were OK first time I used them for car insurance, quite compettive but year on year my quote went up so I jumped ship. They offer me £600 for my renewal. I managed to get my car insurance with Admmirals for £300. To ring them on the phone is a 20m waiting queue and no call back service = joke. Avoid at costs. … Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 29/05/2016 by fmJimenez68 (1 review written)

One star because the option of zero isn't possible. They lure you in with cheap prices but BEWARE!! If you don't check the small print you are likely to find that they've sold you something that doesn't match the original requirements. When challenged they don't respond, refuse to cancel policy despite being within 14 day period and don't refund so you are stuck with an inferior product. The financial ombudsman service can't help until 8 weeks from the date of you complaint so if you are… Read Full Review

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★☆☆☆☆

“Rogues”

Written on: 11/03/2016 by FinnWells324 (1 review written)

Do not use them, rubbish customer care Nil satisfaction steer well clear… Read Full Review

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★☆☆☆☆

“Check everything twice before parting with any money!”

Written on: 20/01/2016 by plucker100 (1 review written)

Holiday insurance, simple one might think for a week away with medical conditions covered . Insurance Choice came up on a Google search so ,phone them I did and ended up buying a policy for myself ( medical conditions covered) and my wife. So paid the £56.80 to them and awaited the documents to arrive ( via email ) which they did a bit later. Browsing through the Terms and Conditions It struck me it wasn't really the right policy for us and emailed them next day to say I would like to… Read Full Review

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Raesalauf's Response to plucker100's Review

Written on: 28/02/2016

Just been caught the same way, I am sure nothing was said about £35 charge, but apart from being able to listen to original phone call there is no come back. Not very happy , will t use them again

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★☆☆☆☆

“Rogue Insurance Choice Brokers”

Written on: 09/11/2015 by TyHuber176 (1 review written)

I have been a customer with them for the past 4 years since i converted my van into a motorhome, now i have got akward staff stating that i have to prove that i had insurance with them to get my 4 years non claims bonus! I got 3 years ncb last year i told them and asked them to add this years ncb but got no answer so i wrote to the manager because of their supervisor. I found cheaper insurance elsewhere and they couldn't beat their price inclusive roadside recovery,legal assistance,they're not… Read Full Review

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Sweetheart1964's Comment

Written on: 27/11/2015

We got the same problem with Car insurance. I'm going to take my matter further and contact the Insurance Ombudsman

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★☆☆☆☆

“Cancelled campervan insurance AVOID AVOID AVOID AVOID ”

Written on: 19/09/2015 by AdelynShort (1 review written)

Had to cancel my campervan insurance as I sold my van.and new van won't be ready for a few months.IPaid £230 for a years cover and canceled after 78 days.ie less than 3 months. Was told I would have a refund of £5 to come .think this is daylight robbery they just kept spouting terms and conditions , AVOID AT ALL COST ?CERTAINLY WONT BE USING THEM AGAIN.Just been informed they will now refund £23. Should I be grateful !!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever And Average 20min waiting time”

Written on: 29/06/2015 by etMcCain1993 (1 review written)

Disgusting level of customer service. The people are a complete joke. Everytime i Had an issue, they would speak in a rude and non-professional manner. One agant actually said to me that he cant sort out my problem as his shift finishes soon. On average i had to wait at least 20 minutes to speak to someone. I get the impression that this company is small and have no idea what they are doing most of the time… Read Full Review

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★☆☆☆☆

“£60 to change an address!”

Written on: 02/02/2015 by fourdw (1 review written)

£60 to retype an address into a computer? Don't bother… Read Full Review

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★★☆☆☆

“Breakdown Insurance renewal notice is a nightmare”

Written on: 04/12/2014 by Ryan377 (1 review written)

On the one occasion that I have had to use my breakdown insurance the service was excellent. The lady who took my call was reassuring and soon had a recovery vehicle with me. The recovery operative was first class. Excellent value for money. My gripe is the renewal system!!!! I received a reminder (no problem) and phoned to renew my policy (no problem) and received the renewal confirmation. Since then I have had countless e-mails reminding me that my policy is due for renewal on October 17th… Read Full Review

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★☆☆☆☆

“Avoid Insurance choice at all costs - very dodgy indeed”

Written on: 27/10/2014 by beckieboo (1 review written)

AVOID!!!! I only gave 1 star as it wouldn't let me give 0. On a £495 camper van policy they attempted to take £147.32 for cancelling early - why did I want to? because they wanted to charge £175 for moving up the road (Asda car insurance charged us nothing for the same move!!). They also took £10 for not signing the finance contract (one month after I had cancelled the policy) They continue to take money out of your bank after you cancel the policy and they never send you anything to tell… Read Full Review

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★★★★★

“Unoccupied Home Insurance”

Written on: 01/08/2014 by McLain32 (1 review written)

I had tried various web sites and insurance brokers for the type of unoccupied home insurance I required. This type of insurance often has very limited cover or unrealistic requirements and I was finding the process frustrating. Insurance Choice quickly and politely found me what I wanted. … Read Full Review

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