written by stunner1951 on 27/06/2013
The Chaucer Direct customer service team is always helpful and friendly. I recently spoke to Joe Jury about a mid term alteration in cover. Joe was knowledgable, extremely helpful and made me feel like a valued customer.
They took the trouble to understand my circumstance and gave me great advice in a very professional manner.
I believe people make great organisations and Joe is a credit to Chaucer Direct.
I have no hesitation in recommending Chaucer Direct for car insurance. I was very pleasantly surprised when my renewal premium was very competitive. What a refreshing change from those motor insurers who entice you to deal with them by heavily discounting premiums as a new customer only to raise them substantially at first renewal.
As rated by our community of reviewers
Geoffreyinsurance's Response to stunner1951's Review
Written on: 01/07/2013
Hi there,
I'm delighted to hear that he provided such great service! I will ensure he is recognised by our director.
Thank you for taking the time to write a review and I'm so pleased to hear you were happy with your renewal and your experience with Chaucer Direct!
All the best,
Nicki
Stunner1951's reply to Geoffreyinsurance's Comment
Written on: 01/07/2013
Hi Nicki
Thanks for taking the time and trouble to reply.
Geoffreyinsurance's reply to Stunner1951's Comment
Written on: 02/07/2013
Not at all- my pleasure!