Excellent customer service

4.7 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Geoffrey Insurance Car Insurance - www.geoffreyinsurance.com


“Excellent customer service”

Written on: 29/05/2013

It was very simple and easy to set up my policy initially and I've had to contact Chaucer a few times for different reasons since it started. Every time they have been efficient, friendly, clear and procise. It doesnt feel like im phoning a big call centre and my call is unimportant, it feels more personal. I phoned tonight and my call went past their opening hours but the gentleman on the phone (Mat Cook) didnt rush me, he listened to what I had to say and answered my query effectively. I am very impressed with the overall service and would highly recommend Chaucer Direct to friends and family.

  • No

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  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Lady Driver

    Driver Type

  • Customer Service

  • Value For Money

By Geoffreyinsurance

Written on: 30/05/2013

Hi there,

Really pleased to hear that you've been impressed with the service you've received- it's something we take very seriously here at Chaucer Direct and I will ensure that Matt is recognised for the fab service he provided. Thank you for taking the time to write a review and for recommending us!

All the best,

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