written by JAC15 on 24/03/2018
Bought through compare the website. Policy was advertised as £152, proceeded to payment and £252 was taken. Was promised a callback, nobody has bothered! Seemed more concerned with feedback about them than my problem. Policy price very misleading and cover given once you pay is nit always what was initially promised.
Poor customer service in my opinion.
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Customer_Team's Response to JAC15's Review
Written on: 26/03/2018
Hi,
We are sorry to hear you have had a bad experience and we would like to investigate this for you. Please can you contact our Customer Service Department and ask to speak with the Social Team.
Many Thanks,
Dial Direct Social Team.