The worst company to deal with, I am reporting them to the Financial Ombudsman as they are trying to trick me for additional premium to my insurance. A business that I owned made a claim so they want to increase my car insurance premium or they'll cancel it. Utter *** artists!

I owned a BMW E30 cabriolet 325i.There was an accident, sadly deemed total loss. I was given an offer. As is usual (Martin Lewis advises also) I asked for a 2nd offer. I had to wait 9 days. Eventually after many e-mails and phone calls made by me (Ageas have a severe problem with communication, they never bother) I was met with a total loss handler that spoke to me as I have never been spoken to before, she was raging at me, she refused to give any information or explanation. In the 9 days she had engaged 3 in house engineers that told her they had no idea about classic cars and refused to engage. I was promised a dedicated team of classic car experts, what I received was a million miles off. The first offer was NEVER MADE VOID!. After the 3 in house basic engineers refused to get involved, she then using a third-party contact number and going behind my back, with no appointment or my knowledge sent an Ageas engineer TO MY HOME. The third party had no idea why he was contacted. The engineer and myself were humiliated and embarrassed, I had no idea he was coming to my home. The loss handler was very aware my E30 had been taken to salvage days before. The engineer then told me he had no idea why he was sent and also had no idea on the location of my E30.He said he would go back to the office and try to find out what was going on. The next day the engineer informed me that although he had located the car, he had all paperwork and information on my E30 removed from him on his return to the office, something he stated was highly unusual and never done. The loss handler then refused to have any contact with me.She then hand-picked an engineer (also basic) to inspect my E30.Days later and to my horror the loss handler told me I was getting less than half of the first offer and that I was A LIAR. Thís was and continues to be the WORST EXPERIENCE of my LIFE. Ageas now, without making any contact with me are attempting to silence me.They are trying behind my back to shut down my TOTALLY HONEST EXPERIENCE I have endured .Ageas loss handler broke all legal obligations. Do not use this company ESPECIALLY IF YOU OWN A CLASSIC CAR.IF you are using a broker (Ageas DO NOT INSURE CLASSIC CARS) check your policy. If it states AGEAS,change it at the first opportunity. I would not wish this experience on my worst enemy!.

Had an offer made on my classic E30 convertible. As is usual I asked for a second offer. I waited and waited. Nine days passed, then all hell broke loose. Procedures and legal obligations went out the door to be replaced with the personal outcome wanted by the loss handler. I was promised a dedicated team for classic car. What I received was a million miles off. The total loss handler engaged 3 in house unspecialised engineers that clearly stated they wanted nothing to do with it.She made no void of the original offer. She spoke to me as I have never been spoken to before, such nastiness. She then invaded my privacy using a third-party contact number to send an unknown engineer to my home without appointment or my knowledge. Total embarrassment and humiliation for myself and the engineer, not to mention the third party. She was very well aware my E30 was taken days before. The engineer did not know what to do with himself and had no idea where my E30 was. He then told me that when he returned to the office, he had all paperwork and information regarding my E30 removed from him. The loss handler then handpicked a 5th engineer who within 48 hours reduced the price on my E30 by more than half. This is the WORST EXPERIENCE OF MY LIFE. It has and continues to be an absolute nightmare.Ageas never contact me personally and they are now trying to intimidate me through other means.They are ABSOLUTELY APPALLING!!!!!!. I am still extremely upset from this and to add flame they have branded me a liar.They do not have any contact with me using the cowards way instead. Find your car insurance elsewhere. ESPECIALLY IF YOU HAVE A CLASSIC VEHICLE. Run now.

I had a car accident 13 months ago. Every step of the way Ageas have been awful. I was put on a new "pilot scheme" which means I am meant to be online only, yet the online system literally doesn't work. As in it can't physically do what it's meant to. Which meant huge delays to appoint medical experts etc. Every single step of the way I've had to call constantly and then complain to managers to get anything done. I have been promised so many call backs that never happen and have sent so many emails that have been ignored. The latest is their medical experts report, despite the medical expert reading my NHS records where 2 psychiatrists and one trauma counsellor has said I have severe PTSD and recovery will be protracted their expert said it's a simply a mild phobia that will clear up quickly. He quoted me as having said things that I said the complete opposite to. I email back to the manager that attached the report and have heard nothing. I ring and am constantly told that because I'm on the pilot scheme they can't help, that someone will call me back. Then they never call back. Honestly I've never known ineptitude like this and I wish I'd employed my own solicitors rather than these that my car insurance use. They literally put me on a pilot scheme which involves a new system that didn't even work yet! So despite having a faulty system that can't progress claims they're still forcing people onto it. The stress Ageas have caused me has severely impacted my mental health and I am certain it is slowing my recovery as it's constantly hanging over me and I'm constantly fighting to be heard. Avoid them at all costs.

Added ageas law onto my car insurance policy as their reviews were 10/10 online but I've had nothing but problems. First off they've made hardly any effort to update me about the progress of the claim, secondly, the medical advisor they hired to contact and assess my injuries missed the firsr facetime call with myself. 2 weeks later I've had my medical assessment via facetime on a mobile phone. Now this is the main problem, my medical advisor recommended I have physiotherapy due to the injuries I received in the accident. Ages law are suppose to arrange for my physiotherapy and send me all the details, but 6 weeks after the medical consultation on the phone and still no date or any contact regarding the physiotherapy. I decided to call up myself to be told that the deadline for my physiotherapy has passed as no one had arranged it on Ageas side so there's nothing they could do and that was that. 3 months later and still no contact from Ageas not even an apology or explanation as to why my physiotherapy wasn't booked in and arranged for me from the service I've paid for. Worst insurance firm I've ever dealt with, DO NOT ADD AGEAS LAW onto your car insurance

I greatly regret taking out a motor policy with Ageas 3 months ago. At the outset Ageas asked for NCB proof which I had, but it was impossible to upload this to their online facility so I emailed it to them. Despite the email Ageas continued to ask me for the NCB proof by email so I had to call them. It was a very long wait before any one was available and then it took far too long to resolve the simple issue. More recently I changed my vehicle and it said on Ageas's website that I do so online and save a £25 admin charge. The button for online changes simply did not work either on laptop or mobile, so I had to call Ageas. It took over 30 minutes before any one was available to speak to me. Ageas's rep did not apologise in any way and I had to insist that the £25 admin fee would not be charged. The amount Ageas wanted was so large it probably included the admin charge anyway!

AVOID If I could give them a Zero I would. I have never felt so cheated in my life. Bought home insurance with Ageas when we got our mortgage last year. Since then, we have had two issues which we needed to make a claim for. On both occasions they have conveniently managed to find a way to exclude the damages to our property and not fix the issue. They are happy to take your money when it suits them but not happy to cover any damages. They use a company called Evolution Claims Management who act as a middle man and stop any claims going through to Ageas. Two working hand in hand for their mutual benefit. I actually just read an article rating Ageas as the worst insurance company when it comes to claims. I wish I had known about their dealings before I signed up. I have now cancelled my policy. AVOID BUYING HOME INSURANCE FROM THIS COMPANY.

I cancelled my ageas car insurance on the 30th of June as I found a company that was offering me better benefits at £30 cheaper, ageas had already taken my direct debit at the renewal and it has now been over a week and they still have not refunded me the money they took out of my account even though they sent an email saying it would take up to 3 days. Since yesterday I have sent. Absolutely awful company to deal with and will never deal with them again once they finally refund me my money. I honestly wish I had read up on the company before I took the car insurance out with them as I have had nothing but hassle in the last week.

Still in the lurch more than a month after claiming from these terrible insurers who see fit to auto respond every time then wait for me to contact them and read off a list of responses, declare my claim is with some weird team leader to grab some time for themselves hoping to keep me from getting back to them. Dashed off a decline the last time I rang then said they didn't need to do it in writing. Here's some writing for them to get hold of, they need to treat their customers with some respect. Of the six or so I spoke to one was ok so technically they don't even get one star. As for the mac, I jerked a half glass of water over the keyboard which macs are prone to, my dealer said. also said he might go out of business with the pandemic, so didn't hold out much chance of getting hold of him for a report. Got this a couple of days after businesses were operating with something approaching normality, myself included, but insurance company took a high and mighty attitude that they were always there and approachable, I should have mailed the machine straight away etc which sounds like it came from the book of positive psychology and not an insurance company, so 1 star again, possibly recurring for as long as I live.

Five hours trying to get through when car broke down. They never answered the phone. Didn't address my complaint. Finally called by Gestapo like woman just before Christmas when ill. She got her facts wrong or deliberately avoided responsibility. If you want useless insurance, choose Ageas!

Had my car insured with ageas as it was the cheapest and easiest to set up..Unfortunately my cars head gasket blew and the brakes failed so was not worth repairing. So got a new car which came with insurance . There was an oversight with me and the wife so never cancelled with ageas ..I've now been told I had to pay 38 quid . NOT to renew a car that was scrapped 6 months into a paid up year .They don't seem to grasp that they've made their money having no car to insure but just want more money before you cancell..Do NOT USE THIS COMPANY.. READ ALL THE REVIEWS NOT JUST TRUST PILOT....

Shocking service! Cancelled my insurance over an email I never received and notified me by text at 11am on a Sunday when the office is closed. Over a picture of my licence a month into my policy. In the middle of a pandemic with a disabled child

Having had my van stolen, it all started very well and had an offer within 48hrs of reporting it the theft, the offer was ridiculas and rejected, the offer was upped over the phone by approximatly £1000 which was still a low ball, within a couple of mins i sent the loss adjuster hundreds of examples that were not hand picked but issued as a search, he went on to tell me he found two examples of the vehicle that were actually higher than was offered, i don't need the money however im not going to standby and accept this blatant attempt to rip me off. Ageas have just become my new hobby and will tell any potential customer that they need to avoid this company like you would avoid catching Covid19 DO NOT INSURE WITH COMPANY

Great when purchasing insurance, but IF YOU HAVE A CLAIM THEY WILL DO ANY THING NOT TO PAY OUT!!!!!! PLEASE, PLEASE, PLEASE IF YOU ARE LOOKING FOR MOTOR INSURANCE AND AGEAS COMES UP AS THE CHEAPEST DO NOT USE THEM AT ALL COST!!!!!!! ***** THEY ARE CHEAP FOR A REASON - THEY DON'T PAY OUT!!!!! ****** *********** ADOID, AVOID, AVOID AT ALL COST!!!!!!!!! ************

Firstly I have a leak in my house from roof which led to damage in my house secondly when I called them everytime it kept me on hold for 30/45 mins and when answered the call the female was very much rude and not helpful at all. and lastly refused my claim and said leak is not covered in building ins . I mean does that even make sense .? And lastly the surveyor who came to my property was ill mannered did Not even remove his shoes and very rude and just marched inside my house with filthy shoes. I request all at any circumstance please don’t chose Ageas ltd

A customer of theirs hit my car and their customer admitted liability,attempted to make a claim and they are have failed to arrange an engineer or garage to assess my car this is back in August.

Had to make four annoying music on hold attempts before finally getting through to Ageas claims line to try and register a claim under my buildings insurance. although the gentleman I spoke to about my claim was very polite, I later received an email telling me it would be dealt with by someone other than him, a lady who's direct line number I was given proved to be unobtainable when I tried to call her. Awful customer service. I won't be renewing through Ageas.

I am currently going through a home insurance claim for excess of water as we had a flood from our toilet. I pay £46 a month (so not cheap) and I have had to pay £500 excess. Part of my bathroom floor was damaged and some of the wall tiles damaged on one wall when Polygon(the dry out company) removed my floor ties. Ageas are saying that they will only replace half my floor and the one wall in my bathroom which means I have to fork out for all the rest! How can you replace just half a floor or only one wall. I will have all odd tiles. Also the wall tiles were not damaged until polygon pulled the floor tiles up (i no this couldn't have been helped but it isn't my fault!) Also a few cupboards in my kitchen were damaged and you cannot get the range no more. They are telling me they will only replace the damaged cupboards to as near as they can get to matching my kitchen, so they are expecting me to have odd kitchen units. No surveyor has been out they just sent the property manager of the building company to look at repairs! What am I actually paying my insurance for!