Awful customer service, they haven't got a clue!

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Admiral Car Insurance Reviews - admiral.com
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Guest's review of Admiral Car Insurance Reviews - admiral.com

“Awful customer service, they haven't got a clue!”

★☆☆☆☆

written by on 01/09/2013

If you think you are going to speak to someone who is personable think again. You are put through to a call centre in India and the staff sound like they are reading from a script. A call which should be five minutes takes ten minutes because they have to complete their line of script before you can move on. Whilst what they say is polite it's as though they don't know what they are saying. I cannot wait for my policy to end so I can use an insurance company that have UK on based call centres.

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Wacwac's Comment

Written on: 03/09/2013

watch because they give your information out thats what they done with my claim breech of information

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Welshywelsh's Comment

Written on: 12/12/2013

Considering 3 of their call centres are in the UK and the smallest one they have is in India, I think your mistaken, the opening times they offer cannot be accommodated by just having UK call centres

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