Beggars belief

4.6 / 5
93% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Zest Car Rental -


“Beggars belief”

Written on: 02/05/2012

Talk about a fiddle.

Now economy car hire want you to book from the information on their web-site and expect you to know what the brokerage arrangements are from this. They have made a mistake, charged inappropriately and now to add insult to injury are trying to make out it is my fault for not knowing what they do behind the scenes! If they were going to have to use a different supplier and this cost more they should have contacted me and asked me what I wanted to do or just admitted that they could not meet my request - not just supplied an inferior car.

I should have been given the opportunity to go somewhere else

They cannot charge you for one car and provide another and tell you that you should have known - this is fraud!!

  • April 2012

    Date of hire (month/year)

  • Bodrum, Turkey

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Click here for great deals on Expedia

Economy Car Hire's Comment

Written on: 02/05/2012


I understand your case has been dealt with by our customer relations team.

As a broker, we work with different suppliers at each location, some of whom offer the same vehicle groups but they can be at different prices. Underneath each vehicle group on the quotation page, there is a tab clearly marked “Show Rental Conditions” which explains the rental conditions that apply to the supplier of that particular vehicle group. It is the customer's decision as to which vehicle they select. The booking system we operate thereafter is automated and multiple emails detailing the vehicle booked are sent to you once the booking is confirmed. Customers are given are a 48 hour grace period once the booking is confirmed in which they are able to cancel their booking free of charge should they wish to.

For reference, returning customers are given the option to log in to their account and choose their preferred supplier.

We hope we are able to be of assistance to you again in the future.

Reply to this comment
Report this review
Was this review helpful? 0 0
Deals on Expedia