Customer Beware!!! Rude/ unhelpful & dishonest!

My family and extended family have rented from Travel rent for a number of years. The reason we used to rent from them was cheap price and ease of pick up/ return as they are located in the airport car park area. The quality of the cars is ok. They are reasonably clean, windscreens always dirty( a problem if you arrive at night/ a disaster if it's raining!) sometimes the tyres have been quite worn etc.My 20 year old daughter and I arrived in early Nov , in lashing rain and the day after severe flooding. We collected our car a brand new Opel Corsa automatic and drove the 45 mins to our destination . The following morning on returning to the car park of our hotel and while going at approx 10mph into the car park the car suddenly stopped in the middle of the road. It came to an abrupt and forceful stop. I thought we must have hit the curb or something such was the force of the car halting. I tried to restart the car and failed . The electronics symbols on the dash kept flashing on indicating an electronically malfunction . Three male members of the hotel staff tried and failed to restart the car which they ended pushing into a car parking space . The hotel then phoned Travel Rent who in turn sent a service vehicle( so far so good...) the service technician arrived after 50/60 mins and surprise surprise the car started! I was not surprised as the car had been sitting there for nearly an hour! He then told the hotel concierge that I was a ''female ' driver and not used to automatics and prepared to leave. I insisted that he checked the car out fully as I have driven automatics for 25 years and pointed out that had the car come to an abrupt halt the previous night on the motorway and in the dark that both my daughter and I would have been killed , and others too. He reluctantly checked the car more thoroughly and found that water had interfered with the electronics. He concluded that the car was not safe to drive and left.
The hotel concierge phoned Travel Rent to relay this information and arrange for replacement car. Travel Rent insisted that I get a taxi to the airport and drive the replacement back to the hotel. The hotel pointed out that it is normal custom for the hire company to send a replacement ASAP , especially in circumstances where the car was faulty and indeed dangerous. Clearly having lost nearly the entire afternoon with business of my own to do , I had no desire to again drive back in the dark . The TR rep on the phone was rude to the hotel concierge and told him that I was a stupid women and that even if I was given a replacement car that I wouldn't be able to drive that either! I won't go into all the phone conversations that followed over the next week . Suffice to say that Travel Rent refused to send a replacement car , they said that their terms and conditions require me to get a taxi to the airport . They do not! I was put onto a man who fraudulently presented to be the company solicitor; I was told that because the car was new it was my fault. I was told that I hadn't been killed so stop moaning ... That people die every day.....the ' lady' screamed abuse down the phone at me , the hotel representatives etc. Travel rent insisted I taxi to the airport and I refused as I felt that it was up to them to replace the dangerous car and that I had already been enough! In the end I hired a car from a reputable firm which was much more expensive but safe!! I sent the Opel Corsa keys to a local solicitor and changed my credit card as The 'lady 'in Travel rent had threatened to take funds to replace the keys from my account . All in all it was a horrible and expensive experience. Travel Rent are ok if all goes smoothly. Beware should anything go wrong as they are rude bullying and threatening. A holiday should not be spent dealing with ignorance beyond belief. The reason I am posting this is my concern that the Opel Corsa was never repaired and was put back into the rental stock with an intermittent fault that might result in a fatality. The company at all times insisted that because the car was new it could not be faulty!!!.... For my part, I will never go near them again !