why loosing time by filling in papers which have been filled

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hhochrinner's review of Top Rent A Car Bulgaria - www.toprentacar.bg

★★★☆☆

“why loosing time by filling in papers which have been...”

Written on: 12/07/2018 by hhochrinner (1 review written)

first of all:
- communication and quality of top-rent-a-car are fine.
- car is/was top, staff gives no reasons to complain.
- price is like every other in the season period (and not cheap).
- there is only one issue i do not understand:
1. it is the third time i take a TOP car, all my data are existing in the system
2. for booking the car the car you have to fill out all data up to your shoe size and when you want to get the car you have to fill out the whole data again by hand. why isn't it possible in the 21st century that all the data from the booking are printed on the sheet at the car delivery ??????????
best regards

  • June 2018

    Date of hire (month/year)

  • bulgaria varna/airport

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

Toprentacar's Response to hhochrinner's Review

Written on: 13/07/2018

Dear Customer,

Thank you very much for your feedback and your recommendations!
The opinion of each customer is very valuable for us as our progress is based on it. We are constantly trying to improve our service and automatize the whole process.
In your case, when there is a delivery to the exact address, the contract could not be printed in advance, because we could not be sure if the customer hasn't changed his documents and first we need to check them. Some extras as an additional driver, 3 G Wi Fi, additional insurance, etc. could be added by the customer at the location of delivery.
Additionally, according to GDPR we can not save copies of some of the documents and use the data from them.
We apologize if this caused inconvenience to you.
We are very glad that our cooperation with you covers your expectations and remain available for you anytime when you need a car.

Kind Regards
--
Top Rent A Car
Customer Service



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