Late, unprofessional

2.1 / 5
29% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Routemasters for Hire -


“Late, unprofessional”

Written on: 27/08/2013

Went on hen do, bus was very late. No apologies. When We mentioned that we should get some money back because of the tardiness, we were brushed off. We were later accused of making 'snidy' comments on the bus. Bus company made a lot of fuss when we requested change of pick up venue-you would think that's the least they could do after being so late. The women on the bus was helpful in the end helping us to take some photos. Overall, not worth monies paid.

  • london

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Busclub's Comment

Written on: 11/09/2013

We would like to thank you for leaving a comment, We can assure you that an apology was made for the late arrival of the bus, as there was severe traffic in South London on the day of the hire.
Unfortunately we can not predict London traffic, in regards to pick up location changes these can not always be possible but we will always try our best to accommodate. We are sorry you had a bad experience and didn't enjoy the hire we do thousands of hires a year and have many satisfied customers unfortunately many do not take the time to shout about the good service.

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