written by Hwilliams on 20/08/2012
Booked rhino car in the basis o good reviews and that not that many rental car places in central verona. Booking easy and good price. However when we went to collect our car at 10am we were then told very matter of factly that we would not get a car until 12pm, then 1pm. Refused to give us an alternative car or to provide a refund so we could book elsewhere. Car eventually arrived at 1.30. No apology given. Absolutely terrible service. We will definitely not be using again and I would actively encourage people to avoid them.
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