Stay away! Does not fully disclose fees

RentalCars.com - www.rentalcars.com
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167Silva's review of RentalCars.com - www.rentalcars.com

“Stay away! Does not fully disclose fees”

★☆☆☆☆

written by 167Silva on 07/10/2017

I rented a car through rentalcars for two days in Strasbourg. I felt the rate was very reasonable: 52 Euros.
When I got to the car rental agency I was dismayed to discover there was an 81 Euro city tax added to my fee. When I contacted Rentalcars they said the fine print on the contract disclosed that. This was not TRUE. The contract simply said additional local charges may be applied. I realize Rentalcars cannot control the city service fees, but they certainly can disclose them. Airlines can easily give you a breakdown of those fees on a plane ticket. Rentalcars.com could too -- they just choose not to in order to be the cheapest quoted fare but they will not be the most economical rental company in the long run. I would STAY AWAY. They have SHADY business practices!

  • September 2017

    Date of hire (month/year)

  • Strasbourg

    Country & City of hire

  • Customer Service

  • Value For Money

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