Unexplained extra charges

4.0 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of RentalCars.com - www.rentalcars.com


“Unexplained extra charges”

Written on: 12/04/2012

On returning from my break I found that I had been charged an amount on my credit card (approx £35) by the hire company for which I had no explanation.
I contacted Rental cars wth my query explaining that I was not expecting any extra charges and forwarded them the information they asked for. Within approximately two weeks I had heard from rental cars. They had not received any reply from the hire company but they refunded the total unexplained chrges without question.

I was very satisfied with the treatment that I received.

  • March 2012

    Date of hire (month/year)

  • Switzerland ,Geneva

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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