Tricky rates

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  • Customer Service

  • Value For Money

Butcherfo415's review of Rental Car Group - www.rentalcargroup.com

★★☆☆☆

“Tricky rates”

Written on: 05/10/2017 by Butcherfo415 (1 review written)

Great online price, but poor service. Reservation managed by a third party 'car trawler' that provides a phone number... But don't answer the phones. Rental car group did not pass the flight number information to the car rental, and my booking was canceled as they considered it a no show, although the rental was pre paid (and no refundable). I was then charged for a new booking and a more expensive car, and rentalcargroup/cartrawler do not refund my prepaid rental.

  • Sep17

    Date of hire (month/year)

  • Edinburgh

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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