Too hard sell on their insurance & paying for an upgrade

Holiday Autos - www.holidayautos.co.uk
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Frankly63's review of Holiday Autos - www.holidayautos.co.uk

“Too hard sell on their insurance and paying for an upgrade”

★★★☆☆

written by Frankly63 on 17/01/2018

Too hard a sell on their insurance and paying for an upgrade. Really spoilt the overall experience and at the end I was not sure what I had been charged for, had to double-check when I brought the car back. I had suffered a bereavement so was not focusing properly at pick-up and the hard sell upset me because I had to spend a lot more time to study lots of fine print documentation rather than proceeding swiftly to the place of bereavement.

I expected a major company like this to supply a newer car but this one had 22,000 miles on the clock, although it was very clean on the inside. Not a major problem, but for the higher price I paid I expected a newer car compared to the lowerer-cost companies.

They use a plastic gauge to determine if a scratch or dent is chargeable or not upon return, I think that's a very good idea.

  • January 2018

    Date of hire (month/year)

  • Manchester Airport, UK / GB

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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