Beware - Hertz will confirm any rental regardless of availability!!

Click here if this is your business
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

senior_at_large's review of Hertz Car Rental


“Beware - Hertz will confirm any rental regardless of...”

Written on: 02/06/2011 by senior_at_large (1 review written)

Hertz ruined our vacation.

My husband and I had been planning a driving tour of Scotland for months. We knew an automatic transmission was necessary because my husband had no experience driving on the left hand side and he hadn't driven a standard transmission car in over 25 years. Our reservation was confirmed for a car with an automatic transmission - three times. When we arrived at the Hertz counter with all our luggage the clerk told us they had no automatic cars available -- not just in Glasgow but in all of Scotland. We had hotels booked all over the highlands and could not continue our trip without a car.

By the time our vacation was over we were exhausted from the stress of trying to manage the narrow, winding roads of the Scottish highlands.

In my opinion, Hertz is a company that clearly just wants to make a buck. Customer safety and satisfaction is not their concern. I wonder how many vacations they have ruined.

  • May/2011

    Date of hire (month/year)

  • Glasgow, UK

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Deals on Expedia