Bad customer attitude

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alaincohen's review of Hertz Car Rental

★☆☆☆☆

“Bad customer attitude”

Written on: 12/03/2018 by alaincohen (1 review written)

Rented a car online. As I got to the airport, I was told that the car I wanted was not the best for the climate conditions, they tried to scare me and upsale me with a 4X4 Bmw. That way I would be safe. NO NO. Than I had to find the car in the Parking. The car was parked in the wrong location. No Help. Run back to the office, wait in the cold. Never again with Hertz Montreal Airport. Whta the counter sales person thinks. You are a tourist therefore you are stupid? Yo never drove in the snow?

  • December 2016

    Date of hire (month/year)

  • Montreal Quebec

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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