Green Motion - Liverpool Airport Reviews - www.greenmotion.co.uk

★★★★☆
4.3 / 5
80% of users recommend this
  • Customer Service

  • Value For Money

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Green Motion - Liverpool Airport - www.greenmotion.co.uk
Green Motion - Liverpool Airport - www.greenmotion.co.uk

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Latest Reviews

★☆☆☆☆

“scammed out of £ 156 .”

Written on: 24/10/2017 by lkIngram1952 (1 review written)

Was only interested in getting more money from me. pig ignorant staff . D O N O T US E T H IS R U B B IS H C O M P A N Y A T L I V E R P O O L A I R P O R T . They dont deserve to be in business . AVOID AT ALL COSTS… Read Full Review

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★★★★★

“Spot on !!!”

Written on: 01/05/2017 by Hutchinson132 (1 review written)

Birmingham airport now. Impeccable manners, car brought to the door, terms and conditions fully explained and total ease of return .......wish everybody I dealt with were half as efficient. Yes, ten out of ten for Green Motion. Will be back !!!!!… Read Full Review

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★★★★★

“First time with Greenmotion”

Written on: 29/03/2017

I don't normally bother with feedback sites but felt compelled to do something this time. Rented a car for a long weekend and was very impressed with the professional, friendly and courteous service we received at Liverpool airport. We were picked up outside the airport and dropped-off at the end. We received a nicer car (BMW M5 Series 1) for a very small upgrade price, which was only a few months old and returned 60mpg! Would I return? Absolutely....and I own and run a motorcycle hire… Read Full Review

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★★★★★

“No problems at all”

Written on: 29/03/2017 by Ashleighsarah95 (1 review written)

I was a little apprehensive with it not being inside the terminal and hadn't read the best reviews. I waited only a few minutes for pickup from the airport. The staff were so friendly and it was a very quick waiting time. I was given a brand new car which was immaculate and had no problems at all. The fuel was low but as it had only just arrived I didn't mind too much. I had paid a young driver fee but that's to be expected. Had no problems at all and on return I waited a few minutes for them… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 01/03/2017 by Georgvonloe (1 review written)

DO NOT USE THIS COMPANY!!!! Green Motion at Liverpool are a shockingly bad car hire company in my opinion. It took them over 35 minutes for them to come and pick us up at Liverpool Airport. The car was absolutely filthy outside and not much better inside. The company charged me a fee to come to the drop off centre early (7:00AM)the person did not arrive until 7:20 and still charged me a fee. I had to call the company 3 times to try to get them to release the excess hold that they put on my… Read Full Review

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★☆☆☆☆

“I booked and paid Atlas choice for an economy sized...”

Written on: 09/01/2017 by IanFrance (1 review written)

I booked and paid Atlas choice for an economy sized car from Green Motion at Liverpool airport. I was collected by a minibus and taken to their office as promised. Only en-route there was I told:- 1 They were in dispute with Atlas choice so I would have to pay a second time for the car I'd hired. 2. They then gave me a mini model, a Citroen C1, not the the economy model I'd paid twice for, they lied repeatedly that the C1 is an economy model equal to a Polo. 3 To add insult to injury, they… Read Full Review

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★☆☆☆☆

“PLEASE AVOID THIS COMPANY THEY MIGHT SEEM CHEAP NOT AT END”

Written on: 12/08/2016 by Alan130464 (1 review written)

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i… Read Full Review

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★★★★★

“Total satisfaction”

Written on: 06/10/2015 by BereniceD (1 review written)

Total satisfaction??? Absolutely, with my hand on my heart. We have used Green Motion twice now, that means we have been looked after by several members of staff. Always courteous, go beyond "ordinary" levels of service. By that I mean that they do everything possible to fulfill their customers expectaions, even when under pressure of several customers awaiting their attention. In fact, that would be an area where the management could help them. To have at least two members of staff on duty at… Read Full Review

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Alan130464's Response to BereniceD's Review

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★☆☆☆☆

“Never again will use this company and be aware...”

Written on: 24/08/2015 by BeckhamHaley145 (1 review written)

Never again will use this company and be aware everyone when sign agreement !!! They hold deposit for long time hard to get back terrible experience!… Read Full Review

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Alan130464's Comment

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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Alan130464's Comment

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★☆☆

“Could do better”

Written on: 20/06/2015

Car was good clean tidy new registration and as requested. Not so good no information on interior workings of car had to find out myself gradually. Waited 20-30 minutes for pick up at airport in the cold. Another 20-30 minutes doing paperwork plus guy checking car for various scratches that were not significant to a past customer (Small dents deep scratches or other accidental damage I can understand) this pre-check was just silly, tiny little marks that were probably caused by stone… Read Full Review

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Alan130464's Comment

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★★★

“the best bet”

Written on: 24/05/2015 by kerryburke (1 review written)

have just returned my vehicle to liverpool airport branch of green motion,first class from start to finish,booked a hyundi i30 or similar and was given a upgrade to a outlander hybrid,fabulous car,no hard sell at pick up just the usual excess insurance offered ,i have a annual policy that was the end of the hard sell, the person I dealt with went over the features of the car with me so i was able to drive off with the essential knowledge ,this was a pleasnt change from most car rentals who hand… Read Full Review

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Alan130464's Response to kerryburke's Review

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★★★

“Just so easy”

Written on: 05/05/2015 by stevemail (1 review written)

friendly, courteous and helpful staff. Cars are changed 6 monthly , the budget car I hired was of good spec with AC. Very reasonably priced car hire with a speedy collection from the airport. Excellent!… Read Full Review

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Alan130464's Response to stevemail's Review

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★☆☆☆☆

“Terrible company!!!! Don't ever use them ..”

Written on: 04/05/2015 by Cocochanel1 (1 review written)

Hired a car from green motion in April 2015, before taking the car the employee did an extremely detailed inspection of the car, marked off one small mark and said that there was probably a few other tiny marks but that they were negligible. On return of the car next day a different employee did another very detailed search of the car and noticed two tiny marks that were not not noticeable at a standing distance, he said not to worry I wouldn't be charged and was about to drop me back to the… Read Full Review

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Gmteam's Response to Cocochanel1's Review

Written on: 31/05/2015

It unfortunate when we have to charge for damage. We try to be as transparent as possible allowing the customers to see our damage charge sheet before even taking the car. (no other company that we know of does this) There was no hidden costs and the customer was dealt with in a cautious and kind manor throughout their experience. However the car was damaged and action was taken to make sure we had our repair costs covered.

Green Motion Liverpool

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Alcalali's reply to Gmteam's Comment

Written on: 29/06/2015

You don't show a charge sheet. You ripped of my wife and I also in the same manner. Stop trying to hide behind lies.

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Alan130464's Response to Cocochanel1's Review

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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Alan130464's Response to Cocochanel1's Review

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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Alan130464's reply to Alan130464's Comment

Written on: 12/08/2016

Forgot to mention there was already damage to certain parts of car and wheels from previous victims who had already been charged but obvisously was not repaired.

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Alcalali's Response to Cocochanel1's Review

Written on: 26/06/2015

We used this company recently and were similarly ripped off to the tune of £522 for a tiny scratch on the alloy wheel which we know we had not caused.. They also altered our pre authorisation deposit amount from £250 without our knowledge. We only found out that they were claiming the £522 when the fraud department of our credit card company rang to ask us if the payment was correct. Luckily the credit card company, on listening to the facts have returned our money. It would appear (according to our credit card company) that the way they managed to increase the pre-authorisation deposit amount without our knowledge! DO NOT USE THIS COMPANY

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★★★★★

“Another great rental”

Written on: 29/11/2014 by TyresePadilla1972 (1 review written)

Having used this small rental company a few times now I thought it would be only be fair to write a few words to help them on their way. A first I was a little unsure with off airport location, but it is a simple phone call when you land to arrange collection and a short drive. The staff are helpful and welcoming and the cars are reasonably priced, clean and new. What else could you want? I would strongly recommend this service to anyone that is looking for a rental in the Liverpool area!… Read Full Review

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Alan130464's Comment

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★☆☆

“Not a happy customer”

Written on: 26/11/2014 by 102Fox (1 review written)

Before my arrival at Liverpool airport, I thought this company were great; they had text me with the arrangements and what I needed to do. Seemed very organised. However, once I got there, they did not seem as organised. I rang, they said they'd be there shortly to collect me in my hire car. 5 minutes later, they rang to say someone else on my flight needed collected so it would be a different vehicle I would be collected in. I thought they would have some form of system running and would be… Read Full Review

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Alan130464's Comment

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★★★

“Liverpool green motion is the best”

Written on: 18/10/2014 by zc2014 (1 review written)

I went to Liverpool for 4days holiday. I rented a vw golf from green motion. Peter the staff of the green motion was so helpful and friendly. He came over to picked us up at the airport and it only took 5 mins to get the paper works sorted. We had a 2014 vw golf which is very nice to drive. We returned the car at the end of the holiday. It only took peter about 2 mins to check over the car. Then he gave us a lift back to the airport for free. I am really impressed by the professionalism and… Read Full Review

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Alan130464's Response to zc2014's Review

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★★★

“Excellent value and customer service”

Written on: 03/08/2014 by Angelo9 (1 review written)

Great cheap car hire, brand new car with hardly any miles on it, very friendly and helpful staff who go out of their way to accommodate your requirements. Would definitely use again. Good fuel policy to bring back the same as have been ripped off before by other companies. Well done Green motion… Read Full Review

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Alan130464's Response to Angelo9's Review

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★★★

“definatly would recomend”

Written on: 28/07/2014 by lilysgrandad (1 review written)

due to a problem with my car and being let down by another car hire company i managed to get a car from green motion at short notice at crowne plaza in liverpool,the two lads on the desk could not have been more helpful, they were kind, couteous, very friendly and extremly helpful getting me a car at such short notice and a great car as well,and on return one of the same lads and a young girl on the desk, car was checked over and everythong was done in minutes, no hanging around excellant… Read Full Review

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Alan130464's Response to lilysgrandad's Review

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★★★

“A fantastic hire experience.”

Written on: 20/07/2014 by Serenity78 (1 review written)

This is a new set up operating from Crowne Plaza. So simple no hidden extra costs. Vehicle immaculate. An absolute pleasure to do business with. Staff only too happy to help & very accommodating & pleasant. Would highly recommend this company & should we need to hire a vehicle again we will be definitely be using this company.Even the price was good. After price comparison, we rented a 9 seater MPV(with 52 miles on the clock, no pressure!) for £12 more than a Zafira would have cost us. We… Read Full Review

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Alan130464's Comment

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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★★★★★

“No hassle and kind”

Written on: 18/07/2014 by Bryceb268 (1 review written)

I have been renting their cars for my last visits to Liverpool. They pick you up from the airport and their car selection is very nice. Much cheaper than any of the regular rental companies for that same type of car. They are also kind and clear with all their terms… Read Full Review

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Alan130464's Comment

Written on: 12/08/2016

I also hired a car on 7/8/2016 from green motion liverpool when i returned the car i done a check on the car myself no scratches then i was asked to put my luggage into minibus for airport return when i returned to the car there was a mysterious scratch which wasnt there 5 min earlier so they took £388 of my card if that was not bad enough they then said i had to pay £1 for airport carpark. This company is a joke and only out to make as much money from customers they are a complete rip off i would urge everyone who has been ripped off by this company to pursue your case through a small claims court which im in the proccess of doing but to avoid this hassle PLEASE AVOID GREEN MOTION. I have nothing whatsoever to gain from this and hopefully can save further people from becoming victims.

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