Green Motion - Bristol Airport Reviews

★★★★☆
3.8 / 5
75.6% of users recommend this
  • Customer Service

  • Value For Money

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Green Motion - Bristol Airport

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Latest Reviews

★☆☆☆☆

“Beware hidden costs and pushes for upgrades”

Written on: 05/08/2017 by Kendall61 (1 review written)

Be aware that the driver needs to have a credit card in their name or they will rip you off big time. My wife doesn't have a credit card but is the main driver. When collected car was told would need to pay £90 to use a debit card as lowering insurance premium. Would not accept my credit card to cover my wife. Only cheaper way was to add myself as an additional driver even though had no intention of driving to be able to use my credit card. Charged £50 for the privilege. My fault for not… Read Full Review

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★☆☆☆☆

“Avoid like the plague!!”

Written on: 16/07/2017 by Luciah321 (1 review written)

Worst hire company Iv ever encountered go to the desk which is off site in some pokie shed looking place gave over all the normal documents to hire cars then was asked for the paper part of my licence which I never need for any other company's including America guy was really rude and unhelpful and left use standing outside and didn't even bring us back to the airport had to walk back to the airport and when straight to europcar with same documents and got a car from friendly staff no problems… Read Full Review

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Andre159's Comment

Written on: 22/07/2017

Couldn't agree more. We had a similar problem with these clowns as we didn't have a second set of id documents. They told us that no hire company would rent without these. Of course there was absolutely no issue with Avis 15 minutes later. Had already advance paid Green Motion - not holding out too much hope of getting my money back

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★★★★★

“Efficient and Courteous used green motion car hire...”

Written on: 18/01/2017 by 340Parker (1 review written)

Got great service and a new car each time over the last few months very efficient company and staff were courteous. Wonderful company to deal with… Read Full Review

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★☆☆☆☆

“Worst hire car company in 20 years”

Written on: 21/09/2016 by highersights (3 reviews written)

Lesson for all: AVOID Green Motion car hire at all costs. The worst customer service in 20 years with car hire companies. They unethically force-sold insurance which was not required. When I complained about their unethical and disgraceful conduct they left a woman and 90 year old grandmother without transportation. AVOID!!! Go with a known and trusted brand. Research them online and you will discover hundreds of similar complaints, both social media and national newspapers. They should not be… Read Full Review

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Davidjr1949's Response to highersights's Review

Written on: 17/10/2017

Tell me more about the mis-sold insurance please?
I have the same problem.

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★★★★★

“Good service and new vehicle”

Written on: 13/06/2016 by whwilson (1 review written)

We have used Greenmotion several times and have always had good clean cars, also they check the car before you leave so no nasty surprises later… Read Full Review

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★☆☆☆☆

“Green Motion Bristol”

Written on: 31/03/2016 by Jefferson192 (1 review written)

On arriving at Bristol I was refused a car on the grounds that my debit card was not valid because it was a Visa Electron. On my booking voucher it clearly states that Meastro and Solo are not accepted but says nothing about Visa. I used the card to pay for the car on the internet. I have used this card to hire 3 cars last year, lastly in early December in Stansted. Great inconvenience caused. Reasons given totally ridiculous and now I find that the money is not being refunded. On… Read Full Review

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Highersights's Comment

Written on: 21/09/2016

Same thing happened to us. Green Motion Bristol seem to be operating a variety of methods to extract as much money from people as possible. Lesson for all: AVOID Green Motion car hire at all costs.

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★☆☆☆☆

“Cancellation policy”

Written on: 27/03/2016 by farrel66 (1 review written)

A few weeks ago i hired a car with Green Motion through a company called Holiday autos.As it was a nice day i decided to walk the 8 miles to the airport.When i arrived i was told i needed 2 photo id's which i didn't have.Unwilling to make a 16 mile round trip i asked what the cancellation policy was.The lady said that there would be no charge as the rental would not be activated (her exact words). The next day i discovered Holiday autos were in fact taking the full amount £96.i rang Green… Read Full Review

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★★★★★

“Fantastic”

Written on: 24/11/2015 by 42779 (1 review written)

What a great honest service, no hesitation in recommending Green Motion to anyone… Read Full Review

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★★★★☆

“Prompt pick up from Bristol airport”

Written on: 03/11/2015 by buand (1 review written)

We were a a bit wary about renting a car from outside the airport but were reassured when a member of staff came to pick us up from the airport within ten minutes of calling them. I advise you to have their number handy. The two members of staff on duty when we picked the car up were very friendly and helpful. We were upgraded from a golf to a 7 seater Peugeot. Very nice car, a bit of litter under the seats in the boot. Nice to give the car back with as much petrol in it as it had at the… Read Full Review

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★★★★★

“Great car clean some fuel ”

Written on: 21/10/2015 by Green302 (1 review written)

Using Green motion is better than getting soaked walking to euro car or Avis , in main airport car park walk along covered walkway to pick up point Euro car £500 + pounds for seven seater 4 days green motion £120:00 no brainier see you again thank you … Read Full Review

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★★★★★

“Always had excellent service”

Written on: 25/06/2015 by Duo802 (1 review written)

I've rented several times from your Bristol airport office, and have always had excellent service. Transport from and to the airport has always been prompt and staff have been friendly and helpful at all times. Cars have been good. No problems whatsoever and really good value for money… Read Full Review

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★★★★★

“First Class”

Written on: 23/06/2015 by Fauldswoodflier (1 review written)

Hired a small car from Bristol Airport Mon-Fri 15-19th June Prompt pick up, speedy turnaround and polite service, on my way in no time Car was small, PUG 108, but had Blue tooth and top notch radio much cheaper than the standard Airport hire Co's Absolutely no complaints I'll be back … Read Full Review

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★☆☆☆☆

“Warning”

Written on: 21/05/2015

In the past five years I have rented vehicles 30+ times but my last rental with GreenMotion Bristol is the first occasion I have felt I have been duped. I was tempted away from the companies I usually use by GreenMotion's cheap prices. I was a bit put off by the fact that they are outside the airport but decided that the 'two minutes away from the terminal' was worth it for the rental savings. In the event the two minutes turned out to be a twenty five minute wait in the wind and rain before… Read Full Review

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Dexmac's Comment

Written on: 21/05/2015

Just to be clear. You checked the wheels carefully but when picking up but "missed it"..... sounds more likely you just didn't want to pay for the damage - nobody does, however if damage was not charged for they would very quickly be out of business. All GM cars are leased and at the end of the lease the suppliers come and check the cars and charge the location for ANY damage to their car. If you think GM are strict you should take into account the suppliers have no "wear and tear" policy - despite the cars been leased for a year!

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John2712's Comment

Written on: 21/05/2015

To be clear. I checked the wheels before returning the vehicle, not picking up, but missed it because the damage was so small. I have excess insurance so am not bothered about paying for the cost. It was the combination of shoddy, ungracious service, no explanation as to why I was being asked for extra payment and the surly manner in which I was dealt with when I asked to be shown the damage that urged me to warn others. That and what I consider to be an excessive payment demand for the level of damage.
If you want to see red, go with Greenmotion.

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Highersights's Comment

Written on: 21/09/2016

Green Motion Bristol seem to be operating a variety of methods to extract as much money from people as possible. Lesson for all: AVOID Green Motion car hire at all costs.

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★★★★☆

“Greenmotion Car Hire”

Written on: 29/04/2015 by Blackbirdiom (1 review written)

Picked up hire car from bristol airport, as was visting friends & family over the weekend. Would prefer if a map was available to guide me to the pick up point as found it a bit difficult ringing the branch and getting instructions. Was given the option of a upgrade and explained the various insurance cover available. The staff member then gave me a overview of the various controls on the car, instead of being handed the keys and working it out yourself, that I have had from other car hire… Read Full Review

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★★★★★

“A Different Attitude”

Written on: 22/04/2015 by Franceslee (1 review written)

I enjoyed the fact that they did not try and upgrade me to a different car, or try and sell me and scare me into buying their insurance policies. They were just efficient and relaxed and I will use them again… Read Full Review

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★★★★★

“Easy, hassle free - as it should be.”

Written on: 29/01/2015 by Algaidas (1 review written)

Used Green Motion many times before and as usual everything was easy and smoothly carried out. We only wanted a small car for me and the wife, and we were not disapointed. We had a Peugeot 108 which was immaculately presented and met our requirements exactly. The transfer was fast and easy adding to our overall satisfaction. As expats with family living in Bristol, we are frequent visitors to the area and we now go straight to the Green Motion web site as it's always cheaper and less… Read Full Review

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★★★★★

“Excellent Service Good Value”

Written on: 14/12/2014 by grisfeather (1 review written)

The service I received was both highly professional with excellent service. I was offered an upgrade at a very reasonable price which I accepted. In future they will be my Rental Company of choice… Read Full Review

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★★★★★

“Expect the Best”

Written on: 13/12/2014 by uuHayden189 (1 review written)

Having tried many other Car Hire companies over my years in business, I was under the impression that they were all average. Many had let me down in the past and when I saw an advert for Green Motion I expected them to be the same, with double booking, poor customer service, second rate cars and hidden extras. Imagine my surprise when I found that Green Motion surpassed all my expectations by being far superior than any other company I had dealt with. Not only are the staff friendly and… Read Full Review

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★★★★★

“I was very impressed with the staff and the quality of...”

Written on: 06/12/2014 by magpie56 (1 review written)

I was very impressed with the staff and the quality of the car we hired we had the extra insurance and paid for gps at a very reasonable prices, we are back next year and will be booking with green motion… Read Full Review

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★★★★★

“Top Notch Rental”

Written on: 04/12/2014 by cabage (1 review written)

Staff very friendly and efficient. Model ordered not available so upgraded at least two levels at no extra cost. Was not even charged the full excess after a minor knock. Just a small fraction. Would use them again anytime… Read Full Review

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