Bad sales practices

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

antrim1's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Bad sales practices”

Written on: 01/12/2017 by antrim1 (1 review written)

I would stay clear of this company 1st they try and get cash from you rather than just the insurance deposit as they say you wont get the deposit released for 30 days. The small print mean you need at least £1100 available on your credit card as they wont take debit cards they then go an clone the card you use to pay.
Service is poor and slow, cars are dirty and if you pay the cash value they give you the beat up vehicle so they can add penalties to anyone who just puts the deposit down This is specific to Fuerteventura Airport

  • November

    Date of hire (month/year)

  • Fueteventura

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Click here for great deals on Expedia

Goldcarrental's Response to antrim1's Review

Written on: 25/01/2018

Dear client,

On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

Cash is not allowed at all I'm afraid.

Thank you.
Kind regards.
Victoria R.
Goldcar Representative.

Reply to this comment
Report this review
Was this review helpful? 1 0
Deals on Expedia